You need to ensure that the bitness of the COM host process -- Excel 365 and the COM -- bzwhll.dll in the BlueZone install directory are same. For example, if bzwhll.dll is 64bit, it's required Excel is also 64bit. Same for 32bit environment. If both bitness are same but the above error still occurs, you may cd to the BlueZone install directory in the command line, run regsvr32 bzwhll.dll, then try again. Hope this helps.