Forum Facts

Tips to Improve your Rocket Forum Experience

General Contacts / Connections Forums / Discussions Files

General | Top

Q:What browser should I use on the Forum?

A: Google Chrome works best; Microsoft Edge/Explorer works well; Firefox is known to have issues having to do with login/registration (ReCaptcha) and uploading. 

Q: What is my username/password?

A: If you have forgotten your login credentials or need assistance with your login information, please click here.

Q: How do I update my contact information?

A: On your profile page, please select the pencil icon next to "Contact Details" in the left column.

Q: How do I control what information is visible in My Profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.

Q: I'm not receiving email from the forum. What can I do?

A: If you aren't receiving any forum-related email your email service provider may have our domain blocked. Note to receive updates about a specific topic/sub-forum you need to JOIN the forum specifically, which you can do from the forum listing on the main menu or on the sub-forum home page. If you aren't getting specific communications and you've joined that sub-forum, go to My Profile > My Account > eMail Preferences to make updates.

If you need to 'approve' senders, here are the domains forum messages may come from:

  • 240.14.216
  • 240.14.217
  • 240.14.218
  • 240.14.219
  • 240.14.220
  • 240.14.221
  • 240.14.31
  • 240.14.32
  • 240.14.78
  • 240.14.79
  • 240.14.80
  • 240.14.106
Contacts / Connections | Top

Q: How do I find other members?

A: Click the “Network" or "Directory” link found in the main navigation bar. The Directory lets you search for other users based on:
  • First and/or last name
  • Company/Institution name
  • Email address

Switch to the “Advanced Search” tab to refine your search results by:

  • City
  • State
  • Country
  • Forum
  • Education

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the forum site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

Forums / Discussions | Top

Q: What are FORUMS?

A: Forums allow you to participate in discussions and share resources with other members.

Q: What Forums do I already belong to?

A: Go to “Forums” in the main navigation bar. Select “My Forums” to view the forums you currently belong to.

Q: How do I join/subscribe to a FORUM and the affiliated discussion group?

A:  Click on “Forums” in the main navigation and click on “All Forums” in order to see a list of available forums. Click on the forum that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest or No Email).

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Forum Notifications" from the drop-down menu.  On that page, there are subscription options: Real Time, Daily Digest, No Email.  

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the forum site.

Q: How do I leave a FORUM or unsubscribe from a discussion?

A:  Go to your profile and click on the "My Account" tab. Choose "Forum Notifications" from the drop-down menu. Here, you will see a list of available forum and those to which you’ve subscribed. Select "Leave Forum” under the Actions column for the discussions you wish to leave.

Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Discussion” to send your message to the entire forum.  To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down).  We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire forum when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: Go to “Participate" > “Post a message.” From an email (HTML version) for a particular discussion forum, you can use the “Post Message” link located at the top of the discussion email.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Forum Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: Can I search for posts across all the FORUMS?

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search".

Q: How do I see a listing of all of the posts to a specific FORUM?

A: Locate the forum you are interested in viewing from the appropriate forums page. Click through the forum's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.


Q: How do I find resources that may have been uploaded by other members?

A: If you know which post the resource might be located in, find the affiliated forum via the All Forums page. If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

Q: Can I search for specific file types?

A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search."  Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

Q: What are the “tags” for?

A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms.  Tagged items are prioritized in the search results.