And ALWAYS backup the installers and patchs with your data backup..
i have historical saved here since 7.5 ( but linux)
and tracking all patchs and updates
never had to use but is good to keep then very close of you
Original Message:
Sent: 08-30-2023 14:36
From: Steve Love
Subject: d3 windows 9.0.0 or 9.0.2 installer
Brian is correct, the customer let their support lapse and is the real reason for the problem.
As to legalities, it is something we have to live with.
I want to add that the support I received from Brian and Greg has been over and beyond what they are obligated to do. Both have helped when they have no reason to help and for that I am extremely grateful.
It is the people that make up the company, and these 2 guys are great...it is just the rules just get in the way.
Thanks again guys.
Steve
------------------------------
Steve Love
VP
Computyme
Abington PA US
Original Message:
Sent: 08-30-2023 13:12
From: Brian Cram
Subject: d3 windows 9.0.0 or 9.0.2 installer
Yeah, if someone could help this guy out, that would be nice. The real problem is that when D3 came from TigerLogic to Rocket, we needed to remove code from our installers that Rocket could not legally deploy, so for D3 Windows, we provided 9.0.6. The reason that they cannot activate 9.0.6 is that the customer let their support lapse which means that 9.0.2 is the only release that will activate. Steve is doing his due diligence to get their support renewed, so we'll see how that goes.
So the moral of the story: Don't let your support lapse, and don't delete your installers!!!
------------------------------
Brian S. Cram
Principal Technical Support Engineer
Rocket Software
Original Message:
Sent: 08-30-2023 12:09
From: Steve Love
Subject: d3 windows 9.0.0 or 9.0.2 installer
Help, I am in desperate need of a 9.0.0 or 9.0.2 installer for client whose system crashed.
Rocket is unable to help as this is the last version from TigerLogic and some contract BS is stopping them from having a copy on their webpage.
Anyone out there with a copy, it would be most helpful.
Thanks,
Steve Love
Computyme
PS: Rocket won't activate 9.0.6 for the same BS reason as not having 9.0.2 - for other users of 9.0.2 be aware of the lack of availability of this version from Rocket.
------------------------------
Steve Love
VP
Computyme
Abington PA US
------------------------------