Help, I am in desperate need of a 9.0.0 or 9.0.2 installer for client whose system crashed. Rocket is unable to help as this is the last version from TigerLogic and some contract BS is stopping them from having a copy on their webpage.
Anyone out there with a copy, it would be most helpful.
PS: Rocket won't activate 9.0.6 for the same BS reason as not having 9.0.2 - for other users of 9.0.2 be aware of the lack of availability of this version from Rocket.
Yeah, if someone could help this guy out, that would be nice. The real problem is that when D3 came from TigerLogic to Rocket, we needed to remove code from our installers that Rocket could not legally deploy, so for D3 Windows, we provided 9.0.6. The reason that they cannot activate 9.0.6 is that the customer let their support lapse which means that 9.0.2 is the only release that will activate. Steve is doing his due diligence to get their support renewed, so we'll see how that goes.
So the moral of the story: Don't let your support lapse, and don't delete your installers!!!
Brian is correct, the customer let their support lapse and is the real reason for the problem.
As to legalities, it is something we have to live with.
I want to add that the support I received from Brian and Greg has been over and beyond what they are obligated to do. Both have helped when they have no reason to help and for that I am extremely grateful.
It is the people that make up the company, and these 2 guys are great...it is just the rules just get in the way.
Thanks again guys.
And ALWAYS backup the installers and patchs with your data backup..i have historical saved here since 7.5 ( but linux)and tracking all patchs and updatesnever had to use but is good to keep then very close of you
Sorry i cant help... i only have the linux installers
Thanks for the response -- I am rethinking my decades old decision of using windows...
I have them and have sent Steve a link to them
9.0.0 Client (Server appears to be corrupted)
9.0.1 Client & Server
9.0.2 Client & Server
thank you - and now that I have them, the customer decided to bite the bullet and get back on support.
Good choice by the client.
I hope that the upgrade goes smoothly.
I have attached for you a zipped file with version 18.104.22.168 and the patch for version 9.0.4I hope it will help you to solve the problem.Cheers
Thank you. I have added the version to my file of versions as I have other customers on 9.0 but not on contract.
The customer that started this just went back on maintenance.
Why not just upgrade the client to the latest version?
why not upgrade them? because until 3pm today, they were not on Rocket support. Now the question is no longer vaild and they will get to experience all the good things in 10.3
thank you everyone that responded.
I have attached for you a zipped file with version 22.214.171.124 and the patch for version 9.0.4I hope it will help you to solve the problem.Best regards.
Thanks again for this.
I got my customer to go back on SMA and they will upgrade to 10.4 for win 11 this week.
I have saved the zip file for future reference.
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