Highlight:
We generally recommend that the LMe/SS database be verified for every upgrade (Free of charge). The purpose of the Verification is to check your database for errors and supply you with the recommended SQL and best upgrade path. You may need two steps.
The Rocket Community Knowledge Base provides instructions for saving and uploading your database.
- How To Save ALSCCTL & AFFTCTL on the IBM i for Aldon Security Server and LMe Upgrade Verification and/or Troubleshooting Database Issues
Please sign on to Rocket Community and proceed as follows:
https://my.rocketsoftware.com/RocketCommunity/RCLogin > Sign in > Cases (Tab) > Team Cases > Click on this case [00904107] > Scroll down on the right pane to find > Related Articles
Please alert us via support case when the upload is complete. And the verification will take up to 10 working days to complete.
Upgrade progress overview:
· To upgrade from earlier versions, you must first upgrade to version 6.4 or version 6.5, and then upgrade to version 6.6.
· Security Server 2.3B requires NO UPGRADE for LM upgrade to 6.6.
· Upgrade LMe 6.5 to 6.6 (LODRUN and AFFTUPG).
· Restore Security Server version 2.4 (LODRUN)
· Upgrade Security Server from 2.3B to 2.4 (ALSCUPG).
· Upgrade LM 6.6 to 6.7 (LODRUN and AFFTUPG660).
· Upgrade Security Server from 2.4 to 10.3 (LODRUN and ALSCUPG).
· Upgrade LM 6.7 to 10.3 (LODRUN and AFFTUPGDB).
When deciding on how/when to upgrade your Rocket DevOps environment to the latest version, please refer to the following resources:
Compatibility:
You can find the compatibility charts for all our products at Rocket Community > Documents > Rocket DevOps IBM i OS Release Compatibility.
Ensure the version you are upgrading to is supported by your IBM i OS version.
Upgrade Materials:
You can download the latest software for upgrade from Rocket Community > Downloads > DevOps core for Enterprise.
Upgrade Documentation
The steps to upgrade to the latest RDOe version can be found within Rocket Community > Documentation > DevOps core for Enterprise > Rocket DevOps core for Enterprise Installation and Upgrade Guide for IBM i Servers > Upgrade.
We strongly suggest that you read this information carefully before you start your upgrade.
Special Upgrade Requirements:
Per the section "Checking File Constraints Before Upgrade," run the constraint-checking program VFYVDB well before and before your upgrade. This will help ensure troubleshooting of potential errors has taken place before your upgrade, and preferably during normal business hours. If you see a PROBLEMS FOUND message, use [F6=Print] to get the errors that you will submit to Customer Support.
If your source version of Security Server is 2.3B which is to be upgraded on V7R4 and higher OS, you must install PTF170906 which enables Security Server 2.3B support Java 1.8. Contact Rocket support to access PTF170906 in ALSS-1027.
License Keys:
License keys are based on a combination of software version, hardware serial number, and hardware model number. If this information changes, new permanent license validation codes will be needed.
Permanent License Keys:
Permanent license key requests should be submitted via the form within the following link: DevOps Request Validation Code
After form submission, a new case will be populated in our system for processing. Approval from your Account Executive team may be required before providing new permanent licenses, which could take at least 24-48 hours.
Information needed for the license request form can be confirmed on your RDOe host system by performing the following steps:
1. Sign on to the Security Server through your browser
2. Go to Manage Products and Instances tab
3. Click the instance name, Eg: server name-aldonlm
4. Click the License button
5. You are able to determine current licenses for all feature codes.
Temporary License Keys:
For immediate access to a license, you can self-generate temporary 30-day keys from the following link:
Open Rocket Community and login > click on the License Keys tab > click on License Key Generator and complete the form using DevOps product family.
After Hours Support:
If you plan to complete the upgrade outside of standard support hours (M-F, 8 AM-5 PM) for your region, we offer at no cost after-hours severity-1 support.
For after-hours severity-1 support, please call us at +1 781-577-4323 and press 1 to reach Technical Support.
Please don't update this case directly after hours. There will be no active monitoring of cases/emails after hours.
Customer Solutions:
Technical Support is available for troubleshooting issues with your Rocket DevOps software or provide question/answer sessions regarding current product documentation.
Should you prefer a more hands-on approach from Rocket for your upcoming activities, our Customer Solutions team can perform and/or guide you through the process.
Please let us know if you want a service quote for upgrade services.
If you have questions, open a new support ticket via Rocket Community > Cases > Create Case.
------------------------------
Jiqing Fan
Rocket Internal - All Brands
------------------------------