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U2 Web Designer - Can't open U2 Web DE Elements. Always says password is wrong

  • 1.  U2 Web Designer - Can't open U2 Web DE Elements. Always says password is wrong

    Posted 05-30-2023 00:06

    Hi,

    I'm trying to use U2 Web Designer to create RBO's. The accounts are on an AIX server. I can successfully attach to the host and see the accounts. I can also successfully enable accounts for WebDE. It's when I click on "U2 Web DE Elements" and I'm asked for a password it always comes back with an "Access is denied error" I've tried the rbadmin/redback combination (This works elsewhere as I can log on to the admin server with it) and several OS users but nothing seems to work. I first tried this several months ago and gave up out of sheer frustration but now I really need to have a look at this.

    Everything else is working well. I also found that I had to modify permissions on the $UVHOME/UV.ACCOUNT file to create a new account through designer. Perhaps I need some correct permissions set somewhere else.

    Any ideas as to what I'm doing wrong? What other options for a valid username and password are there?

    Designer version 5.3.0, build 3425
    Universe - 11.3.2
    WebDE - 5.3.0

    Thanks
    Andrew



    ------------------------------
    andrew goldie
    sys admin
    Kiwibank
    Wellington NZ
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  • 2.  RE: U2 Web Designer - Can't open U2 Web DE Elements. Always says password is wrong

    ROCKETEER
    Posted 05-30-2023 01:08

    Hello Andrew,

    Have you tried running the U2 Web Designer 'As Administrator'?

    Can you try re-installing or installing the U2 Web Designer on another client computer?

    Please go ahead and open a support case with Ultradata who can reach out to us if they need help sorting this out.

    Thanks, Mark.



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    Mark Shannon
    Rocket Internal - All Brands
    North Sydney NSW AU
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