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Uniface Technical Support: Announcement: Technical Support Process Change

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  • 1.  Uniface Technical Support: Announcement: Technical Support Process Change

    ROCKETEER
    Posted 11-19-2018 11:51
    No replies, thread closed.

    Announcement: Technical Support Process Change

    Author: dalibor.ninkovic@uniface.com (DALIBOR NINKOVIC)

    On October 27, 2014, Uniface Technical Support will be migrating to a new instance of Case360 system (the customer support functionality within SalesForce.com). As a result, customers who are already using an existing SFDC log in to manage their calls will not be able to do so from this date, as the new system does not support customer access. If you need to log a support call, please use the information provided on the “CONTACT SUPPORT AND CALL LOGGING” page. Over the coming months we will be working on providing an integrated solution giving Uniface customers better call visibility. Further announcements will be made as we approach release date for this solution. We apologize for any inconvenience caused by this necessary system migration. If you require any further information please do not hesitate to contact us at Uniface.Technical.Support@uniface.com.