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Greetings Fellow Members!

My co-worker and I have a issue with SB+ that we are banging our heads because we cannot find a solution.

Below is a snapshot of the problem   As you can see,  our "PTEXT" is not getting opened, here.  However,  this is happening with other files, like our "HELP" and "DEFN" files.     Almost all of are users are using GUI, but this has popped up with one or two users who use the Character mode. 

To make this more interesting, the following could happen: 

  • This doesn't happen all the time. 
  • When the user clicks on the "Continue" button (Sometimes they have to hit the "Continue" button multiple times), the error message eventually goes away.     
  • Lock up their session and need to kick the user out.

I have checked the VOC pointers and they are correctly pointing to the correct data files and dictionaries.  We believe it is coming from our SB+ interface and/or other processes.    To make matters "more entertaining", we cannot duplicate the problem! 

So, has anyone else had this problem, before?  If so, what did you do?

Any other ideas on where to look?  

For the record, we are using UniData 6.0 and Systembuilder 5.2.3 (Build 239).   We are in the midst of upgrading to the the latest and greatest version of UniData and SB/AX, and move our application (Avante) on a new server, but we want to get this resolved on our existing system prior to our upgrades and move.

Any ideas, feedback, thoughts or comments will be welcomed. 

Thank you for your time and consideration.  I am looking forward to read your post.

Sincerely,

Grant W. Boice, Jr.

Principal Software Developer/Analyst/Admin

Matheson Tri-Gas, Inc.

3 Mountainview Drive

Warren, NJ  07059

Greetings Fellow Members!

My co-worker and I have a issue with SB+ that we are banging our heads because we cannot find a solution.

Below is a snapshot of the problem   As you can see,  our "PTEXT" is not getting opened, here.  However,  this is happening with other files, like our "HELP" and "DEFN" files.     Almost all of are users are using GUI, but this has popped up with one or two users who use the Character mode. 

To make this more interesting, the following could happen: 

  • This doesn't happen all the time. 
  • When the user clicks on the "Continue" button (Sometimes they have to hit the "Continue" button multiple times), the error message eventually goes away.     
  • Lock up their session and need to kick the user out.

I have checked the VOC pointers and they are correctly pointing to the correct data files and dictionaries.  We believe it is coming from our SB+ interface and/or other processes.    To make matters "more entertaining", we cannot duplicate the problem! 

So, has anyone else had this problem, before?  If so, what did you do?

Any other ideas on where to look?  

For the record, we are using UniData 6.0 and Systembuilder 5.2.3 (Build 239).   We are in the midst of upgrading to the the latest and greatest version of UniData and SB/AX, and move our application (Avante) on a new server, but we want to get this resolved on our existing system prior to our upgrades and move.

Any ideas, feedback, thoughts or comments will be welcomed. 

Thank you for your time and consideration.  I am looking forward to read your post.

Sincerely,

Grant W. Boice, Jr.

Principal Software Developer/Analyst/Admin

Matheson Tri-Gas, Inc.

3 Mountainview Drive

Warren, NJ  07059

Hi

I think a process make a change to @SYSID var.

Or,you have a basic which perform a shift on common /SBPLUS/ vars.

It's the same result : @SYSID get the value 'P'. 

I hope this help

Manu 

Greetings Fellow Members!

My co-worker and I have a issue with SB+ that we are banging our heads because we cannot find a solution.

Below is a snapshot of the problem   As you can see,  our "PTEXT" is not getting opened, here.  However,  this is happening with other files, like our "HELP" and "DEFN" files.     Almost all of are users are using GUI, but this has popped up with one or two users who use the Character mode. 

To make this more interesting, the following could happen: 

  • This doesn't happen all the time. 
  • When the user clicks on the "Continue" button (Sometimes they have to hit the "Continue" button multiple times), the error message eventually goes away.     
  • Lock up their session and need to kick the user out.

I have checked the VOC pointers and they are correctly pointing to the correct data files and dictionaries.  We believe it is coming from our SB+ interface and/or other processes.    To make matters "more entertaining", we cannot duplicate the problem! 

So, has anyone else had this problem, before?  If so, what did you do?

Any other ideas on where to look?  

For the record, we are using UniData 6.0 and Systembuilder 5.2.3 (Build 239).   We are in the midst of upgrading to the the latest and greatest version of UniData and SB/AX, and move our application (Avante) on a new server, but we want to get this resolved on our existing system prior to our upgrades and move.

Any ideas, feedback, thoughts or comments will be welcomed. 

Thank you for your time and consideration.  I am looking forward to read your post.

Sincerely,

Grant W. Boice, Jr.

Principal Software Developer/Analyst/Admin

Matheson Tri-Gas, Inc.

3 Mountainview Drive

Warren, NJ  07059

Hi Grant! I agree with Manu it's the SYSID, with the small alteration that your SYSID should be "II" for Avante. So your file should be IIPTEXT. In addition to what he said, check for things like custom processes to switch between accounts, anything that calls SB.SET.COMMON, anything that calls CLEARCOMMON, anything that calls SYS to swap out COMMON to a new SYSID, review any custom COMMON blocks you have created for conflicts, ensure all clients match your server version (SBCVERSION). You can also execute /COMMON at various points to see the current SYSID. You haven't by chance assigned any alternate language codes have you? I can't recall, but I think that existed in 5.2 and setting that up did some weird things back then.

Glad to hear you are upgrading - hopefully this problem will go away when you upgrade. Make sure you check out the Rich Client when you do - there are some nice enhancements there. 

Greetings Fellow Members!

My co-worker and I have a issue with SB+ that we are banging our heads because we cannot find a solution.

Below is a snapshot of the problem   As you can see,  our "PTEXT" is not getting opened, here.  However,  this is happening with other files, like our "HELP" and "DEFN" files.     Almost all of are users are using GUI, but this has popped up with one or two users who use the Character mode. 

To make this more interesting, the following could happen: 

  • This doesn't happen all the time. 
  • When the user clicks on the "Continue" button (Sometimes they have to hit the "Continue" button multiple times), the error message eventually goes away.     
  • Lock up their session and need to kick the user out.

I have checked the VOC pointers and they are correctly pointing to the correct data files and dictionaries.  We believe it is coming from our SB+ interface and/or other processes.    To make matters "more entertaining", we cannot duplicate the problem! 

So, has anyone else had this problem, before?  If so, what did you do?

Any other ideas on where to look?  

For the record, we are using UniData 6.0 and Systembuilder 5.2.3 (Build 239).   We are in the midst of upgrading to the the latest and greatest version of UniData and SB/AX, and move our application (Avante) on a new server, but we want to get this resolved on our existing system prior to our upgrades and move.

Any ideas, feedback, thoughts or comments will be welcomed. 

Thank you for your time and consideration.  I am looking forward to read your post.

Sincerely,

Grant W. Boice, Jr.

Principal Software Developer/Analyst/Admin

Matheson Tri-Gas, Inc.

3 Mountainview Drive

Warren, NJ  07059

Thanks Everyone for your insight!!   It is greatly appreciated!!

Now for us, we need to find the "troublemaker(s)".

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