One of our customers experienced at one of his clients a performance issue when working with thinclient:

For example closing a vision file takes 11 seconds:

11:28:51.449726 /z2000/PPS4000/DATEN/DATEIEN/STIV50P.01: start not less, key 8 (thread 964)
11:28:51.449733 >>>key 8 = '1HMUEN                                                            000000000000000000'
11:28:51.449757 >>>file status = 23
11:28:51.449794 /z2000/PPS4000/DATEN/DATEIEN/STIV50P.01: close (thread 964)
11:29:02.205736 Try loading '/z2000/PPS4000/PROG/PRMESSAG.WOB'...
11:29:02.206273 /z2000/PPS4000/PROG/PRMESSAG.WOB loaded

The same statements at another computer takes only 1.2 seconds:

11:33:43.384954 /z2000/PPS4000/DATEN/DATEIEN/STIV50P.01: start not less, key 8 (thread 963)
11:33:43.384960 >>>key 8 = '1HMUEN                                                            000000000000000000'
11:33:43.384983 >>>file status = 23
11:33:43.384991 /z2000/PPS4000/DATEN/DATEIEN/STIV50P.01: close (thread 963)
11:33:44.530529 Try loading '/z2000/PPS4000/PROG/PRMESSAG.WOB'...
11:33:44.531084 /z2000/PPS4000/PROG/PRMESSAG.WOB loaded

Both tests run on the same machine: SUSE Linux Enterprise Server 10 SP3 (i586) with AcuConnect 8.1.2.1.

Both windows users were re-directed via AcuAccess to the same linux user.

The computer with the problems is a Windows10 64-bit.
The other test was taken on a Windows7 64bit.

We have other customers with windows10 clients and Runtime 8.1.3 and they have no issues.

Do you have any idea what the problem might be ?