Discussion posted 3/28/08 by Serenity Thompson
Details:



supportadmin
Topic: ChangeMan ZMF (v5.36) interface with GSD (1 of 3), Read 117 times
Conf: ZMF
From: Janet Spears duane.a.wood@us.hsbc.com
Date: Monday, December 19, 2005 10:02 AM
Dear fellow ChangeMan Administrators,
We have an new initiative at HSBC to create a Change Man interface with our incident/change tracking system, Computer Associate's Unicenter ServicePlus Service Desk (or GSD - Global Service Desk). The initiative has been mandated by our internal auditing department. The goal is to be able to associate ChangeMan packages with valid/approved Change/Incident/Problem tickets created in GSD. This initiative is one of the many changes that HSBC is putting in place in order to assure Sarbanes Oxley compliance.
If anyone has a need for a similar interface or has any ideas that I could follow up on, please let me know.
thank you!
Janet Spears
Topic: ChangeMan ZMF (v5.36) interface with GSD (2 of 3), Read 67 times
Conf: ZMF
From: Rick Behee Richard.Behee@commercebank.com
Date: Friday, May 12, 2006 06:50 AM
Janet, I am not sure if this is what you will need.
We are using MAGIC for trouble reporting and have created an in house intranet software that queries the magic database and verifies the trouble ticket or work order.
I hope this helps.
Thanks, Richard Behee
commerce Bank
816-760-8409
Topic: ChangeMan ZMF (v5.36) interface with GSD (3 of 3), Read 68 times
Conf: ZMF
From: Janet Spears duane.a.wood@us.hsbc.com
Date: Friday, May 12, 2006 06:57 AM
Richard,
If we could get more details from you on how this works, that would be wonderful. My work email address is Janet.M.Spears@us.hsbc.com.
thanks,
Janet
HSBC
847 291-2280


#post169f821158
#oldforumpost
#ChangeManZMF