Micro Focus support is provided at Micro Focus SupportLine 

The first link on the left "Contact SupportLine" provides details of phone numbers if immediate assistance is needed, for example in a case where a production system is down or 24x7 assistance is needed at the weekend.

For issues that are not production down or outside of normal office hours the best approach to raise a case is to use the Report an Incident link under My Incidents.

Before raising any issues over the web, users must first register for support. This is a once off registration and will ensure that all current and historical cases are tracked and available to users. Any updates to these cases will be emailed to the user.

Users must have a valid serial number, under active maintenance, to register for support. If no valid serial number is known then it is advisable to call SupportLine using the contact information detailed above to work with SupportLine agents to attempt to identify a valid serial number.

After hitting submit, users are asked to confirm their company details are correct if a contact with their username does not already exist...

...and then enter a new username, password and email address

Once registered, users can now create cases against any valid serial number associated with their company.

A technical response will follow via email shortly after the case is created and will include a direct link to reply and update the case via the web.