Problem

After installing an Enterprise Analyzer (EA) 3.5 Hot Fix, running EA Web or Enterprise View (EV) may no longer connect to the configured workspace. Why is that and how can this be fixed?

Resolution

As part of the process of installing an EA Hot Fix, the EA Web service 'Enterprise Analyzer Web Service' and the 'Apache Tomcat Service' are de-installed and then re-installed.

If either of these services are running when the Hot Fix is applied, the user is prompted to allow update to stop the service(s). As part of the installation process, the current service is de-installed and then re-installed. The new version of the service is started at the end of the update process.

As the services are de-installed and then re-installed, all the properties configured for the services are reset to their default values. This means that the services are reset to Login as a ‘Local System Account’ rather than a specific account.

This has to be changed so that the services login uses a named account. The named account needs to have the correct level of access to the database that is used by the workspace.

For more information on this please refer to the following wiki:

Configuring a Workspace in Enterprise View does not change the Workspace

Incident #2649540