Problem

When running a Hot Fix, it performs the unpacking steps but does not run setup to allow you to install the Hot Fix. Why is it failing?  

Resolution

For both Hot Fixes and the full product install, it is possible to run a silent version as well as the version that requires input from the user. The silent install does not show the unpack step, so if you do see the unpack step it has to be the normal install process.

If you only see the unpacking stage and the install stage does not start, this means that the msiexec standard windows installer did not run. By default, the msiexec resides in the windows\\system32 directory.

Items to be checked and fixed are:

-       That msiexec is installed on the machine that the Hot Fix is being run from. If it is not present, it can be downloaded from the Microsoft website as it is a standard windows utility.

-       Msiexec is present, but not on the path, or the path is incorrect. Correct the path so that the directory msiexec resides in is on the path.

-       Msiexec is present and the path is correct. This indicates that the user does not have the correct authority to run the exe, or the Hot Fix is not being run ‘as administrator’. The hot fix needs to be run by someone with the correct User Access Control to the machine and ‘as administrator’.

The Hot Fix exe can take parameters, so you can run each step separately should you get errors applying the Hot Fix.

Some of the command line options are:

            /?         - displays a help screen showing the full list of options

            /C         - extract files only to the folder when used with /T

            /T:<full path>  - Specifies the temporary path to extract the files into

By using the /T and /C options you can extract the Hot Fix, but not install it. The hot fix will come with a command file (.cmd) that is used to run the installation of the hot fix.

The command file will normally have a line to execute msiexec and may have a line to run the Enterprise Analyzer Configuration Manager. If errors do continue to occur, then please raise an incident through the normal channels providing as much information as is possible so the support team can help you to install the Hot Fix.

Incident #2637997