Problem:
Under some conditions when attempting to use Net Express 4.0 Help via IDE, an 'Internet Explorer script failure' error can be returned. In other cases, the error returned may be 'Object does not support methods and properties'.
As a result, it is completely impossible to run the Net Express 4.0 Help via IDE because all links are 'broken'.
Resolution:
The following will provide the methods to resolve these problems:
Follow these steps:
(1) Can the Net Express 4.0 Help be started via the following?:
Windows -> Start -> Programs -> Micro Focus Net Express 4.0 -> Help
(2) Can this Windows Registry entry be reached and/or run?
HKLM\\SOFTWARE\\MICROSOFT\\WINDOWS\\HTML Help\\mfnetx40.chm
Which includes a pointer to the location of doc files installation:
...\\Base\\DOCS
(3) If Internet Explorer has been updated using the cumulative patches since Feb 2003, Microsoft reports an issue itself related to these errors:
HTML Help Update to Limit Functionality When It Is Invoked with the window.showHelp( ) Method
Microsoft Knowledge Base article:
Q811630:
http://support.microsoft.com/default.aspx?scid=kb;en-us;811630
(4) Also check the Windows file hhctrl.ocx in folder ..\\system32. If this file is damaged
it can be uninstalled / installed via command line:
regsvr32 /u c\\winnt\\system32\\hhctrl.ocx
regsvr32 c\\winnt\\system32\\hhctrl.ocx
