Skip to main content

On some Win10 stations, when running an application developed with NE, the error shown in the image below appears frequently.

I have installed a Server for Cobol runtime of 10 users, and it is as if the user counter is increasing until it reaches 10, when in reality is that the application is only running in that station only once.

The problem is solved by restarting the station.

How to solve this problem and what can be the cause?

On some Win10 stations, when running an application developed with NE, the error shown in the image below appears frequently.

I have installed a Server for Cobol runtime of 10 users, and it is as if the user counter is increasing until it reaches 10, when in reality is that the application is only running in that station only once.

The problem is solved by restarting the station.

How to solve this problem and what can be the cause?

This is a known issue when using old Model 1 licenses with Server for COBOL. The solution is to contact sales and have them convert the Model 1 licenses to Model 2 licenses. You should be able to see what Model they are by starting Apptrack and looking at the license database.

See the KB article here:

This is a known issue when using old Model 1 licenses with Server for COBOL. The solution is to contact sales and have them convert the Model 1 licenses to Model 2 licenses. You should be able to see what Model they are by starting Apptrack and looking at the license database.

See the KB article here:

Hi,

I suppose that the change from license model 1 to model 2, without having maintenance of the Server for Cobol license, will not be free, and MF will probably require the payment of a new license. Is it true?
When running apptrack, it does not ask for license type 1 or 2, I indicate the one provided with the license and it appears as type "Named User".

This is a known issue when using old Model 1 licenses with Server for COBOL. The solution is to contact sales and have them convert the Model 1 licenses to Model 2 licenses. You should be able to see what Model they are by starting Apptrack and looking at the license database.

See the KB article here:

Hi, I gather that the license model 2 is the one indicated in the attached screenshot as "Concurrent use standard", correct?

Hi, I gather that the license model 2 is the one indicated in the attached screenshot as "Concurrent use standard", correct?

I believe that means it is a Model 2 but I am not sure. If you know your full serial number and license code for this license please email it to me at chris.glazier@microfocus.com and I will decode the license so we can be sure.

Terms & ConditionsAccessibility statement