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Unexpected error code from Universe

  • October 19, 2023
  • 3 replies
  • 2 views

Héctor Cortiguera
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Hi all

We're getting an unexpected error code when users try to log in into Universe and the maximum number of users is reached.

Instead of getting the usual 39134 error code we receive 1449750101.

It's a weird number, so we did some further investigation

Turned into hexadecimal we get 0x56696E55

All the numbers fall into a rather small range, within the letters in the ASCII table.

So, turning it into ASCII characters we get "VinU". Accounting for endianess, this is "UniV".

We are getting a messed up error code from a (we suspect) dangling pointer that it's pointing to a string area instead of a proper integer.

This is under Windows servers, running 11.3.5 UniVerse.



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Héctor Cortiguera
Quiter Servicios Informaticos SL
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3 replies

Neil Morris
Forum|alt.badge.img
  • Rocketeer
  • October 23, 2023

Hi all

We're getting an unexpected error code when users try to log in into Universe and the maximum number of users is reached.

Instead of getting the usual 39134 error code we receive 1449750101.

It's a weird number, so we did some further investigation

Turned into hexadecimal we get 0x56696E55

All the numbers fall into a rather small range, within the letters in the ASCII table.

So, turning it into ASCII characters we get "VinU". Accounting for endianess, this is "UniV".

We are getting a messed up error code from a (we suspect) dangling pointer that it's pointing to a string area instead of a proper integer.

This is under Windows servers, running 11.3.5 UniVerse.



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Héctor Cortiguera
Quiter Servicios Informaticos SL
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Hi Hector,

I was able to reproduce this behavior at 11.3.5.

Seems to be Windows specific. 

I have opened a ticket to have Development review.

If you open a Support case describing the behavior, we can get it linked to the Development ticket.

Thanks,

Neil



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Neil Morris
Universe Advanced Technical Support
Rocket Software
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David Lopez
Forum|alt.badge.img+1
  • Participating Frequently
  • October 30, 2023

Hi Hector,

I was able to reproduce this behavior at 11.3.5.

Seems to be Windows specific. 

I have opened a ticket to have Development review.

If you open a Support case describing the behavior, we can get it linked to the Development ticket.

Thanks,

Neil



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Neil Morris
Universe Advanced Technical Support
Rocket Software
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hello there 

Case openeded 

thx Neil good to hear from you !



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David Ricardo Lopez Bonaechea
Director of Software Strategy
Quiter Servicios Informaticos SL
Santander ES
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Neil Morris
Forum|alt.badge.img
  • Rocketeer
  • October 30, 2023

hello there 

Case openeded 

thx Neil good to hear from you !



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David Ricardo Lopez Bonaechea
Director of Software Strategy
Quiter Servicios Informaticos SL
Santander ES
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Thanks David! Good to hear from you as well.

I will keep you posted on the ticket status.

Neil



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Neil Morris
Universe Advanced Technical Support
Rocket Software
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