Hi All,

We recently upgraded our primary contract management system to a new version running on Uniface 10.3.2.4. We have been live since the 23rd July and have seen a huge increase in the number of Uniface sessions which are hanging/crashing on the Windows servers.

Server Spec
Windows 2019
8CPU, 20Gb Ram
Oracle Client 19c 32Bit
Uniface 10.3.2.4
Application distributed via Citrix

DB Repository is Oracle 19c on Solaris 11

User sessions run 'ok' but many people see session freezes and some see crashes. On the servers we are seeing MiniDump files being created for some users. The dump files can be huge and often fill the local drives meaning a constant battle to keep the servers running.


on server 1 there is 149 since go live
on server 2 there is 168 since go live
on server 3 there is 156 since go live

Example dumps

This far we have not been able to pinpoint the issue and we are running our of alternative methods to trace/debug it. Are there any Uniface tools or other tools that we could use to better debug what is going on with these servers?

Any help gratefully received

Thanks 

WER Report from a recent crash

Version=1
EventType=AppHangB1
EventTime=133356263801275629
ReportType=3
Consent=1
UploadTime=133356264130380593
ReportStatus=268435456
ReportIdentifier=cf425ba4-afdc-4a82-b6fd-3997f789ef4a
IntegratorReportIdentifier=da61856c-6b2a-4fcc-bf3e-7c04216502cc
Wow64Host=34404
Wow64Guest=332
NsAppName=uniface.exe
AppSessionGuid=0000c0d4-0133-004c-629e-c534acc6d901
TargetAppId=W:00060b3c987306fa25c769dc123346ca045000000904!0000046b5ead419e9a3776225a20ae5095fbbe963bc5!uniface.exe
TargetAppVer=2019//04//15:15:27:35!950f1!uniface.exe
BootId=4294967295
HeapdumpAttached=1
TargetAsId=102762
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=b951ffcaf3a19a15aaee7ecb4d5e5bc9
Response.BucketTable=5
Response.LegacyBucketId=1940627901084752841
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=uniface.exe
Sig[1].Name=Application Version
Sig[1].Value=10.3.2.4
Sig[2].Name=Application Timestamp
Sig[2].Value=5cb4a2e7
Sig[3].Name=Hang Signature
Sig[3].Value=12ba
Sig[4].Name=Hang Type
Sig[4].Value=134234112
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.17763.2.0.0.16.7
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=12ba097d9617f4273ea1c69c08d8c11e
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=5c45
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=5c4529e65b41b8265c9cf672dbb24e0c
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=dba7
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=dba78df5917204e3fcd1373c37afd93d
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=703e
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=703eeb25f4772cf21e2f72ab3718234a
UI[3]=Uniface 10 is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program
UI[6]=Close the program
UI[7]=Close the program
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LoadedModule[2]=C:\\Windows\\System32\\KERNEL32.DLL
LoadedModule[3]=C:\\Windows\\System32\\KERNELBASE.dll
LoadedModule[4]=C:\\Windows\\System32\\USER32.dll
LoadedModule[5]=C:\\Windows\\System32\\win32u.dll
LoadedModule[6]=D:\\CMS\\ics\\16.00\\usys10\\common\\bin\\UCALL.dll
LoadedModule[7]=C:\\Windows\\System32\\ADVAPI32.dll
LoadedModule[8]=C:\\Windows\\System32\\GDI32.dll
LoadedModule[9]=C:\\Windows\\System32\\msvcrt.dll
LoadedModule[10]=C:\\Windows\\System32\\gdi32full.dll
LoadedModule[11]=C:\\Windows\\System32\\sechost.dll
LoadedModule[12]=C:\\Windows\\System32\\RPCRT4.dll
LoadedModule[13]=C:\\Windows\\System32\\msvcp_win.dll
LoadedModule[14]=C:\\Windows\\System32\\SspiCli.dll
LoadedModule[15]=C:\\Windows\\System32\\ucrtbase.dll
LoadedModule[16]=C:\\Windows\\System32\\CRYPTBASE.dll
LoadedModule[17]=C:\\Windows\\System32\\bcryptPrimitives.dll
LoadedModule[18]=C:\\Windows\\SYSTEM32\\VCRUNTIME140.dll
LoadedModule[19]=C:\\Windows\\System32\\IMM32.DLL
LoadedModule[20]=C:\\Program Files (x86)\\Citrix\\HDX\\bin\\MfApHook.dll
LoadedModule[21]=C:\\Windows\\system32\\RTWORKQ.DLL
LoadedModule[22]=C:\\Windows\\System32\\combase.dll
LoadedModule[23]=C:\\Program Files (x86)\\Citrix\\HDX\\bin\\CtxMFPlugin.dll
LoadedModule[24]=C:\\Windows\\System32\\ole32.dll
LoadedModule[25]=C:\\Windows\\System32\\OLEAUT32.dll
LoadedModule[26]=C:\\Windows\\SYSTEM32\\MFPlat.DLL
LoadedModule[27]=C:\\Windows\\System32\\cfgmgr32.dll
LoadedModule[28]=C:\\Windows\\SYSTEM32\\WTSAPI32.dll
LoadedModule[29]=C:\\Windows\\System32\\shcore.dll
LoadedModule[30]=C:\\Windows\\System32\\kernel.appcore.dll
LoadedModule[31]=C:\\Windows\\system32\\mfcore.dll
LoadedModule[32]=C:\\Windows\\System32\\CRYPT32.dll
LoadedModule[33]=C:\\Windows\\System32\\MSASN1.dll
LoadedModule[34]=C:\\Windows\\System32\\powrprof.dll
LoadedModule[35]=C:\\Windows\\System32\\bcrypt.dll
LoadedModule[36]=C:\\Windows\\SYSTEM32\\ksuser.dll
LoadedModule[37]=C:\\Windows\\SYSTEM32\\mfperfhelper.dll
LoadedModule[38]=C:\\Program Files (x86)\\Citrix\\HDX\\bin\\mmhook.dll
LoadedModule[39]=C:\\Program Files (x86)\\Citrix\\HDX\\bin\\SfrHook.dll
LoadedModule[40]=C:\\Program Files (x86)\\Citrix\\HDX\\bin\\ShellHook.dll
LoadedModule[41]=C:\\Windows\\System32\\SHLWAPI.dll
LoadedModule[42]=C:\\Program Files (x86)\\Citrix\\HDX\\bin\\SCardHook.dll
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LoadedModule[46]=C:\\Windows\\System32\\SHELL32.dll
LoadedModule[47]=C:\\Windows\\System32\\windows.storage.dll
LoadedModule[48]=C:\\Windows\\System32\\profapi.dll
LoadedModule[49]=C:\\Windows\\System32\\cryptsp.dll
LoadedModule[50]=D:\\CMS\\ics\\16.00\\usys10\\common\\bin\\UENC.dll
LoadedModule[51]=C:\\Windows\\SYSTEM32\\WINMM.dll
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LoadedModule[53]=C:\\Windows\\SYSTEM32\\VERSION.dll
LoadedModule[54]=C:\\Windows\\SYSTEM32\\MSVCP140.dll
LoadedModule[55]=C:\\Windows\\SYSTEM32\\WINMMBASE.dll
LoadedModule[56]=D:\\CMS\\ics\\16.00\\usys10\\common\\bin\\urtl.dll
LoadedModule[57]=D:\\CMS\\ics\\16.00\\usys10\\common\\bin\\ulat.dll
LoadedModule[58]=C:\\Windows\\system32\\uxtheme.dll
LoadedModule[59]=C:\\Windows\\System32\\MSCTF.dll
LoadedModule[60]=C:\\Windows\\system32\\rsaenh.dll
LoadedModule[61]=C:\\Windows\\System32\\TextInputFramework.dll
LoadedModule[62]=C:\\Windows\\System32\\CoreUIComponents.dll
LoadedModule[63]=C:\\Windows\\System32\\CoreMessaging.dll
LoadedModule[64]=C:\\Windows\\SYSTEM32\\ntmarta.dll
LoadedModule[65]=C:\\Windows\\SYSTEM32\\wintypes.dll
LoadedModule[66]=C:\\Windows\\system32\\dwmapi.dll
LoadedModule[67]=D:\\CMS\\ics\\16.00\\usys10\\common\\bin\\libdlm32.DLL
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LoadedModule[69]=C:\\Windows\\SYSTEM32\\IPHLPAPI.DLL
LoadedModule[70]=C:\\Windows\\SYSTEM32\\NETAPI32.dll
LoadedModule[71]=C:\\Windows\\SYSTEM32\\NETUTILS.DLL
LoadedModule[72]=C:\\Windows\\SYSTEM32\\LOGONCLI.DLL
LoadedModule[73]=C:\\Windows\\system32\\napinsp.dll
LoadedModule[74]=C:\\Windows\\System32\\mswsock.dll
LoadedModule[75]=C:\\Windows\\SYSTEM32\\DNSAPI.dll
LoadedModule[76]=C:\\Windows\\System32\\NSI.dll
LoadedModule[77]=C:\\Windows\\System32\\winrnr.dll
LoadedModule[78]=C:\\Windows\\system32\\NLAapi.dll
LoadedModule[79]=C:\\Windows\\system32\\wshbth.dll
LoadedModule[80]=D:\\CMS\\ics\\16.00\\usys10\\common\\bin\\tss.dll
LoadedModule[81]=C:\\Windows\\SYSTEM32\\dhcpcsvc.DLL
LoadedModule[82]=C:\\Windows\\System32\\fwpuclnt.dll
LoadedModule[83]=C:\\Windows\\System32\\rasadhlp.dll
LoadedModule[84]=C:\\Windows\\SYSTEM32\\netbios.dll
LoadedModule[85]=D:\\CMS\\ics\\16.00\\usys10\\common\\bin\\yrtl.dll
LoadedModule[86]=D:\\CMS\\ics\\16.00\\usys10\\common\\bin\\umsw.dll
LoadedModule[87]=D:\\CMS\\ics\\16.00\\usys10\\common\\bin\\libcef.dll
LoadedModule[88]=C:\\Windows\\System32\\PSAPI.DLL
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LoadedModule[91]=C:\\Windows\\SYSTEM32\\WINSPOOL.DRV
LoadedModule[92]=C:\\Windows\\SYSTEM32\\WINHTTP.dll
LoadedModule[93]=C:\\Windows\\SYSTEM32\\USERENV.dll
LoadedModule[94]=C:\\Windows\\SYSTEM32\\urlmon.dll
LoadedModule[95]=C:\\Windows\\SYSTEM32\\Secur32.dll
LoadedModule[96]=C:\\Windows\\SYSTEM32\\OLEACC.dll
LoadedModule[97]=C:\\Windows\\SYSTEM32\\USP10.dll
LoadedModule[98]=C:\\Windows\\SYSTEM32\\PROPSYS.dll
LoadedModule[99]=C:\\Windows\\SYSTEM32\\iertutil.dll
LoadedModule[100]=C:\\Windows\\SYSTEM32\\srvcli.dll
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LoadedModule[102]=C:\\Windows\\SYSTEM32\\MSIMG32.dll
LoadedModule[103]=C:\\Windows\\SYSTEM32\\apphelp.dll
LoadedModule[104]=C:\\Windows\\System32\\clbcatq.dll
LoadedModule[105]=C:\\Windows\\system32\\NetworkExplorer.dll
LoadedModule[106]=C:\\Windows\\SYSTEM32\\WindowsCodecs.dll
LoadedModule[107]=C:\\Windows\\System32\\thumbcache.dll
LoadedModule[108]=D:\\CMS\\ics\\16.00\\3gl\\win\\LfsCore.dll
LoadedModule[109]=D:\\CMS\\ics\\16.00\\usys10\\common\\bin\\uora73.dll
LoadedModule[110]=d:\\oracle\\product\\19.0.0\\client_1\\bin\\OCI.dll
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LoadedModule[162]=C:\\Windows\\System32\\ieframe.dll
LoadedModule[163]=C:\\Windows\\system32\\dataexchange.dll
LoadedModule[164]=C:\\Windows\\system32\\d3d11.dll
LoadedModule[165]=C:\\Windows\\system32\\dcomp.dll
LoadedModule[166]=C:\\Windows\\system32\\dxgi.dll
LoadedModule[167]=C:\\Windows\\system32\\twinapi.appcore.dll
LoadedModule[168]=C:\\Windows\\system32\\RMCLIENT.dll
LoadedModule[169]=C:\\Windows\\System32\\coml2.dll
LoadedModule[170]=C:\\Windows\\SYSTEM32\\sxs.dll
LoadedModule[171]=D:\\CMS\\ics\\16.00\\3gl\\win\\LfsBw.dll
LoadedModule[172]=C:\\Windows\\SYSTEM32\\bw2uk.dll
LoadedModule[173]=C:\\Windows\\SYSTEM32\\Eigeru10.dll
LoadedModule[174]=C:\\Windows\\SYSTEM32\\eigers10.dll
LoadedModule[175]=C:\\Windows\\SYSTEM32\\eigerl10.dll
LoadedModule[176]=D:\\CMS\\ics\\16.00\\usys10\\common\\bin\\utree.dll
LoadedModule[177]=D:\\CMS\\ics\\16.00\\usys10\\common\\bin\\ugrid.dll
LoadedModule[178]=D:\\CMS\\ics\\16.00\\3gl\\win\\LfsWflow.dll
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LoadedModule[181]=D:\\CMS\\ics\\16.00\\usys10\\common\\bin\\uComDrv.dll
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LoadedModule[183]=C:\\Windows\\system32\\asycfilt.dll
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LoadedModule[204]=C:\\Windows\\System32\\WINSTA.dll
LoadedModule[205]=C:\\Windows\\System32\\ntlanman.dll
LoadedModule[206]=C:\\Program Files (x86)\\Citrix\\HDX\\bin\\CtxLangPack.dll
LoadedModule[207]=C:\\Windows\\SYSTEM32\\DUI70.dll
LoadedModule[208]=C:\\Windows\\SYSTEM32\\DUser.dll
LoadedModule[209]=C:\\Program Files (x86)\\Common Files\\microsoft shared\\ink\\tiptsf.dll
LoadedModule[210]=C:\\Windows\\SYSTEM32\\edputil.dll
LoadedModule[211]=C:\\Windows\\system32\\explorerframe.dll
LoadedModule[212]=C:\\Windows\\system32\\xmllite.dll
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LoadedModule[214]=C:\\Windows\\SYSTEM32\\atlthunk.dll
LoadedModule[215]=C:\\Windows\\SYSTEM32\\LINKINFO.dll
LoadedModule[216]=C:\\Windows\\System32\\twinapi.dll
LoadedModule[217]=C:\\Windows\\SYSTEM32\\ntshrui.dll
LoadedModule[218]=C:\\Windows\\System32\\ActXPrxy.dll
LoadedModule[219]=C:\\Windows\\SYSTEM32\\dfscli.dll
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LoadedModule[227]=C:\\Windows\\SYSTEM32\\WININET.dll
LoadedModule[228]=C:\\Windows\\SYSTEM32\\ondemandconnroutehelper.dll
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LoadedModule[232]=C:\\Windows\\SYSTEM32\\MSVCR120.dll
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FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Uniface 10
AppPath=D:\\CMS\\ics\\16.00\\usys10\\common\\bin\\uniface.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=32FA82015ED4F95F1791E4518C1BC5ED
MetadataHash=-1339697178

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