ces daemon : couldn't be installed. Insufficient privileges

The ces daemon is a service involved in product licensing. I am not sure why you would get this error while installing as administrator.

A couple of questions:

Do you have an older version of Visual COBOL installed on this machine? I would recommend that you uninstall the older version and the older version of the License Manager if this is the case.

Other possible reasons might be that your antivirus program is interfering with the installation or you have a Local Machine policy in place against installing Windows Services?

Can you take a look in the install log and post its contents here?

Install log can be found in the %TEMP% folder on your system. The name should start with Micro_Focus_Visual_COBOL... 

No i don't have previsou version

It's not a antivirus problem because

Microfocus can install other services

i can install the service Microfocus CES Daemon manually

but i obtain this message :

Have you started the MF Daemon service after you installed it?

Does it show as running under Windows Services?

Hello

Thanks yes the services is started :

If you click on the "Connexion" (Log On) tab, do you have "Compte système local" (Local System account) or "Ce compte" (This account) selected?

Local system account

The command line is :
C:\\Program Files (x86)\\Common Files\\SafeNet Sentinel\\Sentinel RMS License Manager\\WinNT\\mfcesd.exe
Should I send parameters to mfcsed ?

The command line is :
C:\\Program Files (x86)\\Common Files\\SafeNet Sentinel\\Sentinel RMS License Manager\\WinNT\\mfcesd.exe
Should I send parameters to mfcsed ?

I understand an error was reported during the installation to install/start the CES daemon (i.e. mfcesd.exe), but it appears that it is currently running fine as a service. What is then the current issue? Do you have an issue to use Visual COBOL?

If you currently have a support maintenance or use a free trial version of Visual COBOL, then I suggest contacting your local Micro Focus support at anytime to get this issue resolved quickly.

Hello,

> What is then the current issue?

The problem is when the service  CES Daemon is running, when i start Visual Cobol 6 i get this message  : 

> If you currently have a support maintenance or use a free trial version of Visual COBOL

I use a trial version of visual cobl and i  don't know who is local Micro Focus support.

The Micro Focus Support **PERSONAL INFORMATION REMOVED** redirects me  here to the micro focus community

Can you please attach here lservrc.net and lservrc.stn that you can find in C:\\ProgramData\\Micro Focus?

lservc.net et lservc.stn are empty

This means that you have not installed a product license. Beginning with 6.0 you should have received a 16 digit authorization key as part of your electronic download e-mail. You need to navigate to the Start Menu-> Micro Focus License Manager-->License Administration and run the manager and then on the Install tab paste in the 16-digit key into the field provided.

This will install the product license.

I only have A 12 digits number (Serial (for support)) and when i put this number in authorization code a window appears with this number and the machine id and a message invites me to contact support

Please email your serial number to me at chris.glazier@microfocus.com and I will email you back the license key that is required.

sorry finally i found the license key and i put the license in the authorization code. I obtain this screen :

 but i have the same message when i start visual cobol :

 the service CES Daemon is running

 lservrc.net is not empty but lservrc.stn it is

thanks

:

We can turn on tracing for the licensing daemon to try to gain some more information.

Tracing

You can trace the MF licensing daemon's interaction with the applications and the SafeNet server. The tracing is enabled by adding the following line:

daemontracelevel=7

to the licensing configuration file ces.ini. This file is stored in:

Windows:  C:\\ProgramData\\MicroFocus

UNIX:          /var/microfcuslicensing/bin

Make sure you have a carriage return at the end of the new line 

You must restart the MF licensing daemon to force it to re-read the configuration file.

The trace is written to a file called mfcesd.log stored in :

Windows:  C:\\ProgramData\\MicroFocus

UNIX:         /var/microfcuslicensing/logs

To turn tracing off (e.g. after you've run your faulty app) remove the line and restart the daemon.

Thank you for your answer. there is the file mfcesd.log

Sorry for the delay but we have never encountered this problem before.

The recommendation is to try the following:

• Uninstall the Visual COBOL product using Control Panel.
• Uninstall Micro Focus License Manager using Control Panel.
• Reboot.
• Check that the Micro Focus services are completely gone from Windows services.
• Reinstall Visual COBOL.

when i uninstall visual cobol i get the message : can't stopped services

But the services is stopped :

Here is the log file

The error that shows in the log file is Windows Error 0x80070643. From doing a Google search this appears to be an error that can affect Windows Update and services, as well as software installation.

In some cases the resolution to this problem has been to run hardware diagnostics and/or an OS reinstall, so that could be the end point this time as well, particularly as the issue appears to be spreading to other areas.

It appears that either your system has become corrupt or you are running some program such as an antivirus program that is preventing these services from installing and running correctly.

If you check the Windows Event log, is there any additional error information that can be of help here?