[archive] AcuBench 7.2.1 Context and Menu Help Option Problems

[Migrated content. Thread originally posted on 23 May 2007]

I have a call in with tech support on this, but I want to check in here as well. We just installed AcuBench 7.2.1. One of the new touted features is context-sensitive help.

Whenever I hit 'F1' at ANY time AcuBench crashes. Any help option except the "About AcuBench" one crashes AcuBench.

This morning, as I am posting this, I decided to try something different. I had Firefox as my default browser (which remains my browser of choice), and when I changed it to IE, the crashing "magically" stopped. I do not get any help, but AcuBench does not crash anymore.

Is this a known issue?
Is there a fix?

I would like to keep Firefox as my default browser, but I want the help to work correctly.

I tried uninstalling Firefox - AcuBench crashes on any help request except the About dialog (same as before)
I reinstalled all AcuCorp products - same result
I uninstalled AcuCorp products and reinstalled - same result
I reinstalled Firefox - same result
I rebooted into safe mode, uninstalled AcuCorp products and reinstalled in safe mode - same result

It is odd. Two out of the four people in the office were having this problem. After trying all of the usual steps like reinstalling browsers and all of the AcuCorp products that we have, we downloaded and installed the Windows debugging tools, and then ran AcuBench through the debugger.

Mine was failing on a dll for a program that is TOTALLY unrelated to html files or AcuBench. It was 7-zipn.dll which is part of 7-Zip - a free zip utility. Renaming the file solved my issue.

The other person's was due to Adobe Acrobat 6.0. Again unrelated to AcuBench. Uninstalling Acrobat solved his problem.

It seems that the only relation was that both programs place items in the context menu and also in the right-click "new" submenu. They both have shell extensions. Running AcuBench through Filemon shows it trying quite a few executables out before trying to settle on the browser.

Regardless, it is working now.