Back in August 2022 we recommended that all customers who were running, or in the process of upgrading to, ZMF 8.2 Patch 6 request and install hotfix Sernet8.2.6.001. Applying that fix successfully resolved the problems covered by KM000005318 and KM000004797.

A further problem in the same product executable module, SERBSAM, has subsequently been identified. This new problem is covered by KM000010608 and is resolved in hotfix Sernet8.2.6.007. This latest hotfix supersedes the earlier hotfix and contains the solution for all three documented issues. We recommend that customers currently running or upgrading to 8.2 Patch 6 open a Support case asking for Sernet8.2.6.007 if they have not already received it and apply it to their systems.

Note: The three problems listed here only affect the ZMF 8.2 Patch 6 release and both hotfix files are applicable/compatible with that release only.