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upl unlock error

  • February 1, 2021
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Kevin King
Thank you for the quick response. The reason I posted to the forums is that Rocket Support has had this issue for several months and the issue appears to have grown cold with them. This stoppage happens at least once a week so I am trying everything possible to resolve this as soon as possible.

On Mon, Feb 1, 2021, 2:47 AM Jonathan Smith via Rocket Software <Mail@forum.rocketsoftware.com> wrote:
Kevin, A upl_unlock error occurs when UniData cannot free a resource from it's lock table, it can be a toggle / latch, record lock, file lock or...
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Rocket U2 | UniVerse & UniData

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Re: upl unlock error
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Jonathan Smith
Feb 1, 2021 4:45 AM
Jonathan Smith
Kevin,

A upl_unlock error occurs when UniData cannot free a resource from it's lock table, it can be a toggle / latch, record lock, file lock or semaphore  and can occur for several reasons, there is an internal tool we can use to examine the lock table and see if this is something like a stuck toggle that can be released or something more serious such as lock table itself becoming corrupted. I know in our previous conversations you've stated you don't have a support contract with Rocket yourself. If the company you are working with does have a support contract then with this type of issue it really does need to be looked at by Rocket Support as this could be a product bug leading to the problem. We do know of situations where a stuck toggle can lead to the situation you describe and we are currently looking into the root cause of this but we would need to examine the lock table to find out. If it is a stuck toggle we can show you how to identify it and how to unlock it with a hidden option in the internal tool. 

Given the potential nature of this type of error it really is best discussed in a support case and not on the forum.

Thanks,
Jonathan
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    Jonathan Smith
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    • Jonathan SmithRocketeer
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    • February 1, 2021
    Thank you for the quick response. The reason I posted to the forums is that Rocket Support has had this issue for several months and the issue appears to have grown cold with them. This stoppage happens at least once a week so I am trying everything possible to resolve this as soon as possible.

    On Mon, Feb 1, 2021, 2:47 AM Jonathan Smith via Rocket Software <Mail@forum.rocketsoftware.com> wrote:
    Kevin, A upl_unlock error occurs when UniData cannot free a resource from it's lock table, it can be a toggle / latch, record lock, file lock or...
    Be sure to join the forums you're interested in to be notified of new content. Click the join button from either the forum listing page or the home page of any given sub-forum.

    Tip: Want a single update on all your forum memberships? Go to Profile > My Account > Forum Notifications, and check 'daily consolidated digest.' Switch the discussion email drop down to 'no email' or you will receive both.

    Rocket U2 | UniVerse & UniData

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    Re: upl unlock error
    Reply to Group Online
    Jonathan Smith
    Feb 1, 2021 4:45 AM
    Jonathan Smith
    Kevin,

    A upl_unlock error occurs when UniData cannot free a resource from it's lock table, it can be a toggle / latch, record lock, file lock or semaphore  and can occur for several reasons, there is an internal tool we can use to examine the lock table and see if this is something like a stuck toggle that can be released or something more serious such as lock table itself becoming corrupted. I know in our previous conversations you've stated you don't have a support contract with Rocket yourself. If the company you are working with does have a support contract then with this type of issue it really does need to be looked at by Rocket Support as this could be a product bug leading to the problem. We do know of situations where a stuck toggle can lead to the situation you describe and we are currently looking into the root cause of this but we would need to examine the lock table to find out. If it is a stuck toggle we can show you how to identify it and how to unlock it with a hidden option in the internal tool. 

    Given the potential nature of this type of error it really is best discussed in a support case and not on the forum.

    Thanks,
    Jonathan
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    Kevin,

    If you feel an existing support case it is not being dealt with promptly then the correct route is to ask for that call to be escalated, it will then be passed to myself for UniData and if needed to support management. I am not aware of any site who has reported this happening once a week, can you please provide a support case reference and I will look into this as. I am aware of one stuck toggle issue that happened once at a customer site in the last 6 months and due the customer rebooting the system we were not able to gather all the required diagnostics we should. We did take them through using the internal tool to identify a stuck toggle and release it.

    As stated please provide me the case number and I'll look into this as having a system hang once a week is unacceptable. Or if the customer has not raised a support case to date, they should do as a matter of urgency.

    Thanks,
    Jonathan

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    Jonathan Smith
    UniData ATS and Principal Engineer
    Rocket Software
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