How to troubleshoot:You first need to check if the URouter service is running. For this open the Windows Services app ("services.msc") and look for something like e.g. "Uniface 104 Community Edition URouter". The version number (could also be 103) and the name of the edition (e.g. Enterprise) can vary depending on what you have installed. It is also possible that you have provided a different name during installation. Just make sure that the specific URouter service is running. If that is the case, then you need to check the URouter log file for any additional errors.The URouter log file (urouter.log) is by default located in "C:\Users\<UserName>\Uniface <Version> <Edition> Edition\log" (e.g. "C:\Users\myuser\Uniface 104 Community Edition\log"). In case the log file contains the following error text:
err=-21: Authenticate: The user name or password is incorrect.
Then there is a problem with user/password combination used to connect to the URouter. This info is stored in the file web.xml (default location "<UnifaceInstallDir>\uniface\webapps\uniface\WEB-INF"). Look for the the Uniface servlet called wrd. The logon path for the URouter could look like (e.g.) this (see MIDDLEWARE param):
If you are sure that the user name and password is correct then maybe the password is not strong enough (according to the password policy of your system). Should that be the case then create a strong enough password for that user and update the URouter logon path in web.xml accordingly.In case the urouter.log file contains the following error text:
err=-21: Authenticate: Login error. The user has not obtained the requested type of access to this computer.
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