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Having encountered a problem with MVVS I want to raise a support case so I can document the specific details of the problem (which are not appropriate for public forums).

There is no "Product" option for MVVS.

I tried the link "Unable to find your Product? Need assistance? We can help!", filled in the form with copious details and submitted it, but got no case number!

So,  how exactly can I raise a support case specifically for MVVS ?



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Gregor Scott
Software Architect
Pentana Solutions Pty Ltd
Mount Waverley VIC AU
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Having encountered a problem with MVVS I want to raise a support case so I can document the specific details of the problem (which are not appropriate for public forums).

There is no "Product" option for MVVS.

I tried the link "Unable to find your Product? Need assistance? We can help!", filled in the form with copious details and submitted it, but got no case number!

So,  how exactly can I raise a support case specifically for MVVS ?



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Gregor Scott
Software Architect
Pentana Solutions Pty Ltd
Mount Waverley VIC AU
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Hi, Gregor.

I saw you have raised a new case to us, so I'm not sure if this still a problem for you, but this may worth to share with other user too. So, to raising a support case for MVVS product issue, you need to select "Rocket MV BASIC for VSCode" as the product, thanks.



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Chao Han
Rocket Internal - All Brands
Dalian CN
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Hi, Gregor.

I saw you have raised a new case to us, so I'm not sure if this still a problem for you, but this may worth to share with other user too. So, to raising a support case for MVVS product issue, you need to select "Rocket MV BASIC for VSCode" as the product, thanks.



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Chao Han
Rocket Internal - All Brands
Dalian CN
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Hi Charles,

That option is not presented to me.

This is the list of options available:


Is there something in my account setup that needs to change to recognise me as a user of MVVS ?



------------------------------
Gregor Scott
Software Architect
Pentana Solutions Pty Ltd
Mount Waverley VIC AU
------------------------------

Having encountered a problem with MVVS I want to raise a support case so I can document the specific details of the problem (which are not appropriate for public forums).

There is no "Product" option for MVVS.

I tried the link "Unable to find your Product? Need assistance? We can help!", filled in the form with copious details and submitted it, but got no case number!

So,  how exactly can I raise a support case specifically for MVVS ?



------------------------------
Gregor Scott
Software Architect
Pentana Solutions Pty Ltd
Mount Waverley VIC AU
------------------------------

When I had issues with the product, I put them in under a UV case (since the product DOES use UV) and just mentioned that it was a MVVS issue in the title for the case so it stood out.



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Charles Carpenter
UV DBA
Tailored Shared Services LLC
Houston TX US
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