Skip to main content

Hi, We have been using ATW Desktop with FireFox to launch Oscar T5 application. Until yesterday it has worked fine with my computer: When I used to open FireFox and enter URL for the application, ATW Desktop will go to connected state. But today, the ATW Desktop remains in Listening mode. I already changed the FireFox property network.websocket.allowInsecureFromHTTPS value to True, but it didn't help. The ATW version is extend 10.4.1. I know there was some Windows updates installed when I yesterday shutted the computer down. Is there any troubleshooting steps to take to discover why ATW does not work anymore?

Hi, We have been using ATW Desktop with FireFox to launch Oscar T5 application. Until yesterday it has worked fine with my computer: When I used to open FireFox and enter URL for the application, ATW Desktop will go to connected state. But today, the ATW Desktop remains in Listening mode. I already changed the FireFox property network.websocket.allowInsecureFromHTTPS value to True, but it didn't help. The ATW version is extend 10.4.1. I know there was some Windows updates installed when I yesterday shutted the computer down. Is there any troubleshooting steps to take to discover why ATW does not work anymore?

  • Open the Desktop panel, from the system tray, and change the logging level (Tools->Log Level -> Debug).
  • Close any running desktop clients (for good measure, make sure no ATWDesktop.exe process is running
  • Open the gateway conf file under C:\\Program Files (x86)\\Micro Focus\\extend 10.4.1\\AcuToWeb\\conf\\gateway.conf
  • For good measure, I suggest you log the gateway activity as well:
    Update the logging level and set a log file path, e.g.
    LOG_LEVEL 15
    LOGFILE "C:\\\\Temp\\\\Gateway.log"
  • Restart the gateway
  • Start the ATW Desktop, and make sure the log level is indeed set to 'Debug'
  • Run their scenario
  • If the problem persists, open all desktop instances in the system tray, and run "Tools->Save Log to File..."
  • Look in the desktop & gateway log files for errors
Terms & ConditionsAccessibility statement