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Question

AcuBench Locking up after laptop system updates


Keith Thompson

We have a user that is on a Dell Laptop and two different times they have ran the Dell System Update process and Bench (ver 9.2) has started locking up on projects.  When this happens they get a “NOT RESPONDING” error from Windows and have to shut it down bench with task manager.  At times they can reboot the machine and it will work for a bit then start locking up again.  We have reinstalled bench on the machine but that did not fix the issue.  The only solution that worked was getting a new machine for that user but we don't want to do that again since this issue has now appeared on the new laptop also.

Has anyone seen this happen after a system updates and if so how did you solve this issue? 

2 replies

Claudio Contardi
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ACUCOBOL-GT 9.2.5 was sundowned in December 2024.

If these Dell laptops use Windows 10, they should at least have ACUCOBOL-GT 10.x installed (the current release is 10.5.1 Patch Update 3).

If Windows 11 is in use, ACU 11.x is the supported release (being 11.0.1 the latest version at hand).

I invite you to contact your local Account Manager to have more information about the upgrade process.


Keith Thompson

Yes understand Thanks….we are upgrading in the next few months to the latest versions.  And just to let everyone know I think we have figured out the issue that drove this problem.  The problem was more the way the user’s system was setup and using a remote cloud drive as desktop storage and not their local machine.