Skip to main content
Question

AcuBench Locking up after laptop system updates

  • May 27, 2026
  • 2 replies
  • 21 views

Keith Thompson

We have a user that is on a Dell Laptop and two different times they have ran the Dell System Update process and Bench (ver 9.2) has started locking up on projects.  When this happens they get a “NOT RESPONDING” error from Windows and have to shut it down bench with task manager.  At times they can reboot the machine and it will work for a bit then start locking up again.  We have reinstalled bench on the machine but that did not fix the issue.  The only solution that worked was getting a new machine for that user but we don't want to do that again since this issue has now appeared on the new laptop also.

Has anyone seen this happen after a system updates and if so how did you solve this issue? 

2 replies

Claudio Contardi
Forum|alt.badge.img+2

ACUCOBOL-GT 9.2.5 was sundowned in December 2024.

If these Dell laptops use Windows 10, they should at least have ACUCOBOL-GT 10.x installed (the current release is 10.5.1 Patch Update 3).

If Windows 11 is in use, ACU 11.x is the supported release (being 11.0.1 the latest version at hand).

I invite you to contact your local Account Manager to have more information about the upgrade process.


Keith Thompson
  • Author
  • New Participant
  • May 27, 2026

Yes understand Thanks….we are upgrading in the next few months to the latest versions.  And just to let everyone know I think we have figured out the issue that drove this problem.  The problem was more the way the user’s system was setup and using a remote cloud drive as desktop storage and not their local machine.