Skip to main content

comctl32.dll error

  • September 27, 2018
  • 14 replies
  • 0 views
D

We have having a comctl32.dll crash error very intermittently on our AWS server.  It does not do it on our other servers.  It is very intermittent and only when a large refresh is taking place and not every time.  We are running 10.2 and here is the error message:

Problem Event Name:                          APPCRASH

  Application Name:                             wrun32.exe

  Application Version:                           10200.0.0.7639

  Application Timestamp:                     5aa88cc0

  Fault Module Name:                          Comctl32.dll

  Fault Module Version:                       5.82.9600.17810

  Fault Module Timestamp:                 553afcee

  Exception Code:                                  c0000005

  Exception Offset:                                0005c22a

  OS Version:                                          6.3.9600.2.0.0.272.7

  Locale ID:                                             1033

  Additional Information 1:                 f52c

  Additional Information 2:                 f52ca8f34e075c6cfe72a6225c359ffe

  Additional Information 3:                 f1fd

  Additional Information 4:                 f1fdcee93babf35b77632e2eabfd5329


#extend

    14 replies

    D

    We have having a comctl32.dll crash error very intermittently on our AWS server.  It does not do it on our other servers.  It is very intermittent and only when a large refresh is taking place and not every time.  We are running 10.2 and here is the error message:

    Problem Event Name:                          APPCRASH

      Application Name:                             wrun32.exe

      Application Version:                           10200.0.0.7639

      Application Timestamp:                     5aa88cc0

      Fault Module Name:                          Comctl32.dll

      Fault Module Version:                       5.82.9600.17810

      Fault Module Timestamp:                 553afcee

      Exception Code:                                  c0000005

      Exception Offset:                                0005c22a

      OS Version:                                          6.3.9600.2.0.0.272.7

      Locale ID:                                             1033

      Additional Information 1:                 f52c

      Additional Information 2:                 f52ca8f34e075c6cfe72a6225c359ffe

      Additional Information 3:                 f1fd

      Additional Information 4:                 f1fdcee93babf35b77632e2eabfd5329


    #extend
    It turns out that the exception code: c0000005, is associated with the Windows service that detects data being executed as code. It's called the "Data Execution Prevention" (DEP) service, and you can turn it off. It is new and was causing us to crash. We are in the process of removing and testing.
    Stephen Hjerpe
    • Stephen Hjerpe
    • Participating Frequently
    • October 1, 2018

    We have having a comctl32.dll crash error very intermittently on our AWS server.  It does not do it on our other servers.  It is very intermittent and only when a large refresh is taking place and not every time.  We are running 10.2 and here is the error message:

    Problem Event Name:                          APPCRASH

      Application Name:                             wrun32.exe

      Application Version:                           10200.0.0.7639

      Application Timestamp:                     5aa88cc0

      Fault Module Name:                          Comctl32.dll

      Fault Module Version:                       5.82.9600.17810

      Fault Module Timestamp:                 553afcee

      Exception Code:                                  c0000005

      Exception Offset:                                0005c22a

      OS Version:                                          6.3.9600.2.0.0.272.7

      Locale ID:                                             1033

      Additional Information 1:                 f52c

      Additional Information 2:                 f52ca8f34e075c6cfe72a6225c359ffe

      Additional Information 3:                 f1fd

      Additional Information 4:                 f1fdcee93babf35b77632e2eabfd5329


    #extend
    In addition to the standard runtime wrun32.exe, we provide wrunns.exe - which can be used exactly for the purpose you describe above.
    D

    We have having a comctl32.dll crash error very intermittently on our AWS server.  It does not do it on our other servers.  It is very intermittent and only when a large refresh is taking place and not every time.  We are running 10.2 and here is the error message:

    Problem Event Name:                          APPCRASH

      Application Name:                             wrun32.exe

      Application Version:                           10200.0.0.7639

      Application Timestamp:                     5aa88cc0

      Fault Module Name:                          Comctl32.dll

      Fault Module Version:                       5.82.9600.17810

      Fault Module Timestamp:                 553afcee

      Exception Code:                                  c0000005

      Exception Offset:                                0005c22a

      OS Version:                                          6.3.9600.2.0.0.272.7

      Locale ID:                                             1033

      Additional Information 1:                 f52c

      Additional Information 2:                 f52ca8f34e075c6cfe72a6225c359ffe

      Additional Information 3:                 f1fd

      Additional Information 4:                 f1fdcee93babf35b77632e2eabfd5329


    #extend
    thank you for that. I tried that too. I am still getting an intermittent crash on tree refreshes. Out other servers we have been running on for years with no issues are all 2008 R2 but the new AWS server is 2012 R2 and we are running 10.2 32 bit runtime. My next option is to try the 64bit runtime.
    D

    We have having a comctl32.dll crash error very intermittently on our AWS server.  It does not do it on our other servers.  It is very intermittent and only when a large refresh is taking place and not every time.  We are running 10.2 and here is the error message:

    Problem Event Name:                          APPCRASH

      Application Name:                             wrun32.exe

      Application Version:                           10200.0.0.7639

      Application Timestamp:                     5aa88cc0

      Fault Module Name:                          Comctl32.dll

      Fault Module Version:                       5.82.9600.17810

      Fault Module Timestamp:                 553afcee

      Exception Code:                                  c0000005

      Exception Offset:                                0005c22a

      OS Version:                                          6.3.9600.2.0.0.272.7

      Locale ID:                                             1033

      Additional Information 1:                 f52c

      Additional Information 2:                 f52ca8f34e075c6cfe72a6225c359ffe

      Additional Information 3:                 f1fd

      Additional Information 4:                 f1fdcee93babf35b77632e2eabfd5329


    #extend
    The other thing that makes this tough is if I run debug with the trace -dlxe tf 9 and t flush, it does not crash, so I cannot get a trace file if the issue.
    D

    We have having a comctl32.dll crash error very intermittently on our AWS server.  It does not do it on our other servers.  It is very intermittent and only when a large refresh is taking place and not every time.  We are running 10.2 and here is the error message:

    Problem Event Name:                          APPCRASH

      Application Name:                             wrun32.exe

      Application Version:                           10200.0.0.7639

      Application Timestamp:                     5aa88cc0

      Fault Module Name:                          Comctl32.dll

      Fault Module Version:                       5.82.9600.17810

      Fault Module Timestamp:                 553afcee

      Exception Code:                                  c0000005

      Exception Offset:                                0005c22a

      OS Version:                                          6.3.9600.2.0.0.272.7

      Locale ID:                                             1033

      Additional Information 1:                 f52c

      Additional Information 2:                 f52ca8f34e075c6cfe72a6225c359ffe

      Additional Information 3:                 f1fd

      Additional Information 4:                 f1fdcee93babf35b77632e2eabfd5329


    #extend
    I do have the event log from the crash:
    Log Name: Application
    Source: Application Error
    Date: 10/2/2018 9:43:50 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: WIN-29HP02AGQ4B
    Description:
    Faulting application name: wrun32.exe, version: 10200.0.0.7639, time stamp: 0x5aa88cc0
    Faulting module name: Comctl32.dll, version: 5.82.9600.17810, time stamp: 0x553afcee
    Exception code: 0xc0000005
    Fault offset: 0x0005c22a
    Faulting process id: 0x1074
    Faulting application start time: 0x01d45a98ef9012fa
    Faulting application path: C:\\Acucorp\\acucbl10.2.0\\AcuGT\\bin\\wrun32.exe
    Faulting module path: C:\\Windows\\WinSxS\\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.17810_none_7c5b6194aa0716f1\\Comctl32.dll
    Report Id: 3f9c6c74-c68c-11e8-81ff-0a38369b94f2
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="schemas.microsoft.com/.../event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-10-02T21:43:50.000000000Z" />
    <EventRecordID>23873</EventRecordID>
    <Channel>Application</Channel>
    <Computer>WIN-29HP02AGQ4B</Computer>
    <Security />
    </System>
    <EventData>
    <Data>wrun32.exe</Data>
    <Data>10200.0.0.7639</Data>
    <Data>5aa88cc0</Data>
    <Data>Comctl32.dll</Data>
    <Data>5.82.9600.17810</Data>
    <Data>553afcee</Data>
    <Data>c0000005</Data>
    <Data>0005c22a</Data>
    <Data>1074</Data>
    <Data>01d45a98ef9012fa</Data>
    <Data>C:\\Acucorp\\acucbl10.2.0\\AcuGT\\bin\\wrun32.exe</Data>
    <Data>C:\\Windows\\WinSxS\\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.17810_none_7c5b6194aa0716f1\\Comctl32.dll</Data>
    <Data>3f9c6c74-c68c-11e8-81ff-0a38369b94f2</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>
    D

    We have having a comctl32.dll crash error very intermittently on our AWS server.  It does not do it on our other servers.  It is very intermittent and only when a large refresh is taking place and not every time.  We are running 10.2 and here is the error message:

    Problem Event Name:                          APPCRASH

      Application Name:                             wrun32.exe

      Application Version:                           10200.0.0.7639

      Application Timestamp:                     5aa88cc0

      Fault Module Name:                          Comctl32.dll

      Fault Module Version:                       5.82.9600.17810

      Fault Module Timestamp:                 553afcee

      Exception Code:                                  c0000005

      Exception Offset:                                0005c22a

      OS Version:                                          6.3.9600.2.0.0.272.7

      Locale ID:                                             1033

      Additional Information 1:                 f52c

      Additional Information 2:                 f52ca8f34e075c6cfe72a6225c359ffe

      Additional Information 3:                 f1fd

      Additional Information 4:                 f1fdcee93babf35b77632e2eabfd5329


    #extend
    Just to verify, this is the 32-bit runtime?
    D

    We have having a comctl32.dll crash error very intermittently on our AWS server.  It does not do it on our other servers.  It is very intermittent and only when a large refresh is taking place and not every time.  We are running 10.2 and here is the error message:

    Problem Event Name:                          APPCRASH

      Application Name:                             wrun32.exe

      Application Version:                           10200.0.0.7639

      Application Timestamp:                     5aa88cc0

      Fault Module Name:                          Comctl32.dll

      Fault Module Version:                       5.82.9600.17810

      Fault Module Timestamp:                 553afcee

      Exception Code:                                  c0000005

      Exception Offset:                                0005c22a

      OS Version:                                          6.3.9600.2.0.0.272.7

      Locale ID:                                             1033

      Additional Information 1:                 f52c

      Additional Information 2:                 f52ca8f34e075c6cfe72a6225c359ffe

      Additional Information 3:                 f1fd

      Additional Information 4:                 f1fdcee93babf35b77632e2eabfd5329


    #extend
    Yes it is a 32 bit runtime.
    D

    We have having a comctl32.dll crash error very intermittently on our AWS server.  It does not do it on our other servers.  It is very intermittent and only when a large refresh is taking place and not every time.  We are running 10.2 and here is the error message:

    Problem Event Name:                          APPCRASH

      Application Name:                             wrun32.exe

      Application Version:                           10200.0.0.7639

      Application Timestamp:                     5aa88cc0

      Fault Module Name:                          Comctl32.dll

      Fault Module Version:                       5.82.9600.17810

      Fault Module Timestamp:                 553afcee

      Exception Code:                                  c0000005

      Exception Offset:                                0005c22a

      OS Version:                                          6.3.9600.2.0.0.272.7

      Locale ID:                                             1033

      Additional Information 1:                 f52c

      Additional Information 2:                 f52ca8f34e075c6cfe72a6225c359ffe

      Additional Information 3:                 f1fd

      Additional Information 4:                 f1fdcee93babf35b77632e2eabfd5329


    #extend
    Recently while debugging a treeview issue, I noticed that passing a bad pointer will sometimes cause access violations in comctl32.dll. I didn't investigate further, because it turned out I was compiling the test program wrong, and compiling it with the flags that the customer uses causes the various tree data to be initialized to 0 instead of spaces.

    However, it seems to me that you should verify that all data passed to a treeview is valid. NULL can often be a valid value, but SPACES is rarely, especially as parent node values.

    Just a thought.
    D

    We have having a comctl32.dll crash error very intermittently on our AWS server.  It does not do it on our other servers.  It is very intermittent and only when a large refresh is taking place and not every time.  We are running 10.2 and here is the error message:

    Problem Event Name:                          APPCRASH

      Application Name:                             wrun32.exe

      Application Version:                           10200.0.0.7639

      Application Timestamp:                     5aa88cc0

      Fault Module Name:                          Comctl32.dll

      Fault Module Version:                       5.82.9600.17810

      Fault Module Timestamp:                 553afcee

      Exception Code:                                  c0000005

      Exception Offset:                                0005c22a

      OS Version:                                          6.3.9600.2.0.0.272.7

      Locale ID:                                             1033

      Additional Information 1:                 f52c

      Additional Information 2:                 f52ca8f34e075c6cfe72a6225c359ffe

      Additional Information 3:                 f1fd

      Additional Information 4:                 f1fdcee93babf35b77632e2eabfd5329


    #extend
    thank you. that gives us another direction to look into.
    D

    We have having a comctl32.dll crash error very intermittently on our AWS server.  It does not do it on our other servers.  It is very intermittent and only when a large refresh is taking place and not every time.  We are running 10.2 and here is the error message:

    Problem Event Name:                          APPCRASH

      Application Name:                             wrun32.exe

      Application Version:                           10200.0.0.7639

      Application Timestamp:                     5aa88cc0

      Fault Module Name:                          Comctl32.dll

      Fault Module Version:                       5.82.9600.17810

      Fault Module Timestamp:                 553afcee

      Exception Code:                                  c0000005

      Exception Offset:                                0005c22a

      OS Version:                                          6.3.9600.2.0.0.272.7

      Locale ID:                                             1033

      Additional Information 1:                 f52c

      Additional Information 2:                 f52ca8f34e075c6cfe72a6225c359ffe

      Additional Information 3:                 f1fd

      Additional Information 4:                 f1fdcee93babf35b77632e2eabfd5329


    #extend
    We were able to solve this in our program. It was only a problem on very fast servers, it would start a refresh before it finished another one.
    A
    • Anonymous
    • February 24, 2020
    We were able to solve this in our program. It was only a problem on very fast servers, it would start a refresh before it finished another one.

    Hi, we are facing the same crashes.

    Can you please suggest a solution you adopted in your code?

    Thank you very much

     

    A
    • Anonymous
    • February 25, 2020

    Hi, we are facing the same crashes.

    Can you please suggest a solution you adopted in your code?

    Thank you very much

     

    We removed the tree reset from our code and that fixed it for us.  

    A
    • Anonymous
    • February 25, 2020

    We removed the tree reset from our code and that fixed it for us.  

    Here is the exact code changes:

    I removed modify scr-equip-tree, reset-list = 1.

    A
    • Anonymous
    • February 25, 2020

    Here is the exact code changes:

    I removed modify scr-equip-tree, reset-list = 1.

    Thank you very much for your answer

    Recent badge winners

    Explore all badges
    Terms & ConditionsAccessibility statement