We have having a comctl32.dll crash error very intermittently on our AWS server. It does not do it on our other servers. It is very intermittent and only when a large refresh is taking place and not every time. We are running 10.2 and here is the error message:
Problem Event Name: APPCRASH
Application Name: wrun32.exe
Application Version: 10200.0.0.7639
Application Timestamp: 5aa88cc0
Fault Module Name: Comctl32.dll
Fault Module Version: 5.82.9600.17810
Fault Module Timestamp: 553afcee
Exception Code: c0000005
Exception Offset: 0005c22a
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: f52c
Additional Information 2: f52ca8f34e075c6cfe72a6225c359ffe
Additional Information 3: f1fd
Additional Information 4: f1fdcee93babf35b77632e2eabfd5329
#extendIt turns out that the exception code: c0000005, is associated with the Windows service that detects data being executed as code. It's called the "Data Execution Prevention" (DEP) service, and you can turn it off. It is new and was causing us to crash. We are in the process of removing and testing.
We have having a comctl32.dll crash error very intermittently on our AWS server. It does not do it on our other servers. It is very intermittent and only when a large refresh is taking place and not every time. We are running 10.2 and here is the error message:
Problem Event Name: APPCRASH
Application Name: wrun32.exe
Application Version: 10200.0.0.7639
Application Timestamp: 5aa88cc0
Fault Module Name: Comctl32.dll
Fault Module Version: 5.82.9600.17810
Fault Module Timestamp: 553afcee
Exception Code: c0000005
Exception Offset: 0005c22a
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: f52c
Additional Information 2: f52ca8f34e075c6cfe72a6225c359ffe
Additional Information 3: f1fd
Additional Information 4: f1fdcee93babf35b77632e2eabfd5329
#extendIn addition to the standard runtime wrun32.exe, we provide wrunns.exe - which can be used exactly for the purpose you describe above.
We have having a comctl32.dll crash error very intermittently on our AWS server. It does not do it on our other servers. It is very intermittent and only when a large refresh is taking place and not every time. We are running 10.2 and here is the error message:
Problem Event Name: APPCRASH
Application Name: wrun32.exe
Application Version: 10200.0.0.7639
Application Timestamp: 5aa88cc0
Fault Module Name: Comctl32.dll
Fault Module Version: 5.82.9600.17810
Fault Module Timestamp: 553afcee
Exception Code: c0000005
Exception Offset: 0005c22a
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: f52c
Additional Information 2: f52ca8f34e075c6cfe72a6225c359ffe
Additional Information 3: f1fd
Additional Information 4: f1fdcee93babf35b77632e2eabfd5329
#extendthank you for that. I tried that too. I am still getting an intermittent crash on tree refreshes. Out other servers we have been running on for years with no issues are all 2008 R2 but the new AWS server is 2012 R2 and we are running 10.2 32 bit runtime. My next option is to try the 64bit runtime.
We have having a comctl32.dll crash error very intermittently on our AWS server. It does not do it on our other servers. It is very intermittent and only when a large refresh is taking place and not every time. We are running 10.2 and here is the error message:
Problem Event Name: APPCRASH
Application Name: wrun32.exe
Application Version: 10200.0.0.7639
Application Timestamp: 5aa88cc0
Fault Module Name: Comctl32.dll
Fault Module Version: 5.82.9600.17810
Fault Module Timestamp: 553afcee
Exception Code: c0000005
Exception Offset: 0005c22a
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: f52c
Additional Information 2: f52ca8f34e075c6cfe72a6225c359ffe
Additional Information 3: f1fd
Additional Information 4: f1fdcee93babf35b77632e2eabfd5329
#extendThe other thing that makes this tough is if I run debug with the trace -dlxe tf 9 and t flush, it does not crash, so I cannot get a trace file if the issue.
We have having a comctl32.dll crash error very intermittently on our AWS server. It does not do it on our other servers. It is very intermittent and only when a large refresh is taking place and not every time. We are running 10.2 and here is the error message:
Problem Event Name: APPCRASH
Application Name: wrun32.exe
Application Version: 10200.0.0.7639
Application Timestamp: 5aa88cc0
Fault Module Name: Comctl32.dll
Fault Module Version: 5.82.9600.17810
Fault Module Timestamp: 553afcee
Exception Code: c0000005
Exception Offset: 0005c22a
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: f52c
Additional Information 2: f52ca8f34e075c6cfe72a6225c359ffe
Additional Information 3: f1fd
Additional Information 4: f1fdcee93babf35b77632e2eabfd5329
#extendI do have the event log from the crash:
Log Name: Application
Source: Application Error
Date: 10/2/2018 9:43:50 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: WIN-29HP02AGQ4B
Description:
Faulting application name: wrun32.exe, version: 10200.0.0.7639, time stamp: 0x5aa88cc0
Faulting module name: Comctl32.dll, version: 5.82.9600.17810, time stamp: 0x553afcee
Exception code: 0xc0000005
Fault offset: 0x0005c22a
Faulting process id: 0x1074
Faulting application start time: 0x01d45a98ef9012fa
Faulting application path: C:\\Acucorp\\acucbl10.2.0\\AcuGT\\bin\\wrun32.exe
Faulting module path: C:\\Windows\\WinSxS\\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.17810_none_7c5b6194aa0716f1\\Comctl32.dll
Report Id: 3f9c6c74-c68c-11e8-81ff-0a38369b94f2
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="schemas.microsoft.com/.../event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-10-02T21:43:50.000000000Z" />
<EventRecordID>23873</EventRecordID>
<Channel>Application</Channel>
<Computer>WIN-29HP02AGQ4B</Computer>
<Security />
</System>
<EventData>
<Data>wrun32.exe</Data>
<Data>10200.0.0.7639</Data>
<Data>5aa88cc0</Data>
<Data>Comctl32.dll</Data>
<Data>5.82.9600.17810</Data>
<Data>553afcee</Data>
<Data>c0000005</Data>
<Data>0005c22a</Data>
<Data>1074</Data>
<Data>01d45a98ef9012fa</Data>
<Data>C:\\Acucorp\\acucbl10.2.0\\AcuGT\\bin\\wrun32.exe</Data>
<Data>C:\\Windows\\WinSxS\\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.17810_none_7c5b6194aa0716f1\\Comctl32.dll</Data>
<Data>3f9c6c74-c68c-11e8-81ff-0a38369b94f2</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
We have having a comctl32.dll crash error very intermittently on our AWS server. It does not do it on our other servers. It is very intermittent and only when a large refresh is taking place and not every time. We are running 10.2 and here is the error message:
Problem Event Name: APPCRASH
Application Name: wrun32.exe
Application Version: 10200.0.0.7639
Application Timestamp: 5aa88cc0
Fault Module Name: Comctl32.dll
Fault Module Version: 5.82.9600.17810
Fault Module Timestamp: 553afcee
Exception Code: c0000005
Exception Offset: 0005c22a
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: f52c
Additional Information 2: f52ca8f34e075c6cfe72a6225c359ffe
Additional Information 3: f1fd
Additional Information 4: f1fdcee93babf35b77632e2eabfd5329
#extendJust to verify, this is the 32-bit runtime?
We have having a comctl32.dll crash error very intermittently on our AWS server. It does not do it on our other servers. It is very intermittent and only when a large refresh is taking place and not every time. We are running 10.2 and here is the error message:
Problem Event Name: APPCRASH
Application Name: wrun32.exe
Application Version: 10200.0.0.7639
Application Timestamp: 5aa88cc0
Fault Module Name: Comctl32.dll
Fault Module Version: 5.82.9600.17810
Fault Module Timestamp: 553afcee
Exception Code: c0000005
Exception Offset: 0005c22a
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: f52c
Additional Information 2: f52ca8f34e075c6cfe72a6225c359ffe
Additional Information 3: f1fd
Additional Information 4: f1fdcee93babf35b77632e2eabfd5329
#extendYes it is a 32 bit runtime.
We have having a comctl32.dll crash error very intermittently on our AWS server. It does not do it on our other servers. It is very intermittent and only when a large refresh is taking place and not every time. We are running 10.2 and here is the error message:
Problem Event Name: APPCRASH
Application Name: wrun32.exe
Application Version: 10200.0.0.7639
Application Timestamp: 5aa88cc0
Fault Module Name: Comctl32.dll
Fault Module Version: 5.82.9600.17810
Fault Module Timestamp: 553afcee
Exception Code: c0000005
Exception Offset: 0005c22a
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: f52c
Additional Information 2: f52ca8f34e075c6cfe72a6225c359ffe
Additional Information 3: f1fd
Additional Information 4: f1fdcee93babf35b77632e2eabfd5329
#extendRecently while debugging a treeview issue, I noticed that passing a bad pointer will sometimes cause access violations in comctl32.dll. I didn't investigate further, because it turned out I was compiling the test program wrong, and compiling it with the flags that the customer uses causes the various tree data to be initialized to 0 instead of spaces.
However, it seems to me that you should verify that all data passed to a treeview is valid. NULL can often be a valid value, but SPACES is rarely, especially as parent node values.
Just a thought.
We have having a comctl32.dll crash error very intermittently on our AWS server. It does not do it on our other servers. It is very intermittent and only when a large refresh is taking place and not every time. We are running 10.2 and here is the error message:
Problem Event Name: APPCRASH
Application Name: wrun32.exe
Application Version: 10200.0.0.7639
Application Timestamp: 5aa88cc0
Fault Module Name: Comctl32.dll
Fault Module Version: 5.82.9600.17810
Fault Module Timestamp: 553afcee
Exception Code: c0000005
Exception Offset: 0005c22a
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: f52c
Additional Information 2: f52ca8f34e075c6cfe72a6225c359ffe
Additional Information 3: f1fd
Additional Information 4: f1fdcee93babf35b77632e2eabfd5329
#extendthank you. that gives us another direction to look into.
We have having a comctl32.dll crash error very intermittently on our AWS server. It does not do it on our other servers. It is very intermittent and only when a large refresh is taking place and not every time. We are running 10.2 and here is the error message:
Problem Event Name: APPCRASH
Application Name: wrun32.exe
Application Version: 10200.0.0.7639
Application Timestamp: 5aa88cc0
Fault Module Name: Comctl32.dll
Fault Module Version: 5.82.9600.17810
Fault Module Timestamp: 553afcee
Exception Code: c0000005
Exception Offset: 0005c22a
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: f52c
Additional Information 2: f52ca8f34e075c6cfe72a6225c359ffe
Additional Information 3: f1fd
Additional Information 4: f1fdcee93babf35b77632e2eabfd5329
#extendWe were able to solve this in our program. It was only a problem on very fast servers, it would start a refresh before it finished another one.
We were able to solve this in our program. It was only a problem on very fast servers, it would start a refresh before it finished another one.
Hi, we are facing the same crashes.
Can you please suggest a solution you adopted in your code?
Thank you very much
Hi, we are facing the same crashes.
Can you please suggest a solution you adopted in your code?
Thank you very much
We removed the tree reset from our code and that fixed it for us.
We removed the tree reset from our code and that fixed it for us.
Here is the exact code changes:
I removed modify scr-equip-tree, reset-list = 1.
Here is the exact code changes:
I removed modify scr-equip-tree, reset-list = 1.
Thank you very much for your answer
