Created On: 25 October 2011
Problem:
Since the release of extend version 8.0, Micro Focus released a 64-bit Windows native port for the extend product suite. The new installer for this port can lead to some misunderstandings about installation paths.
Resolution:
Usually, all Windows 64-bit programs are installed under "C:\\Program Files\\" while 32-bit programs are installed under "C:\\Program Files (x86)\\".
Launching a 64-bit setup installer provides an option to select a different path where Acu product will be installed. A "Path" field can be filled to provide the new directory path.
The path you provide will be the location for 32-bit libraries only. All 64-bit libraries will be placed under "C:\\Program Files", regardless of the drive and path chosen in the Path field.
For example, if you choose to install Acu products on drive D:\\, you can enter this location in the Path field:
D:\\Program Files (x86)\\Acucorp\\Acucbl811
This will be the path for 32-bit programs. It should be natural to expect to find the related 64-bit programs installed under:
D:\\Program Files\\Acucorp\\Acucbl811
But 64-bit programs will be installed automatically at this path (note the different drive letter):
C:\\Program Files\\Acucorp\\Acucbl811
It is important to be careful about the provided path. If the field is filled with "C:\\Program Files\\Acucorp\\Acucbl811", the 32-bit products will be installed in this directory and no 64-bit product will be installed anywhere.
This is a bug in the installer that has been fixed in release 9.
Launching a 64-bit setup installer provides an option to select a different path where Acu product will be installed. A "Path" field can be filled to provide the new directory path.
The path you provide will be the location for 32-bit libraries only. All 64-bit libraries will be placed under "C:\\Program Files", regardless of the drive and path chosen in the Path field.
For example, if you choose to install Acu products on drive D:\\, you can enter this location in the Path field:
D:\\Program Files (x86)\\Acucorp\\Acucbl811
This will be the path for 32-bit programs. It should be natural to expect to find the related 64-bit programs installed under:
D:\\Program Files\\Acucorp\\Acucbl811
But 64-bit programs will be installed automatically at this path (note the different drive letter):
C:\\Program Files\\Acucorp\\Acucbl811
It is important to be careful about the provided path. If the field is filled with "C:\\Program Files\\Acucorp\\Acucbl811", the 32-bit products will be installed in this directory and no 64-bit product will be installed anywhere.
This is a bug in the installer that has been fixed in release 9.
Incidents #2419278, #2353804
Old KB# 35016