Prior to MX Web 10.6.3, support packages retrieved through the A&C Hub included connection details for every active session.
In most cases, this session-level data was not required. On engines with hundreds or even thousands of connections, collecting this information could result in very large support package files, increased engine load, and, in some cases, timeouts in the Hub due to the extended collection time.
Starting with MX Web 10.6.3, support package generation was limited to engine and backend information only. Session-specific details were no longer included by default.
From MX Web 10.6.4 onward, administrators can choose between two options:
- Retrieve a standard support package from the Engine Instances view, containing engine and backend information.
- Retrieve a session-specific support package from the Session View when troubleshooting a particular session.
This short video demonstrates both procedures and explains the differences between the resulting log files.
