Problem :

When using Enterprise Analyzer, a generic error message is being displayed:.

        'Cannot obtain Analyzer License. Reason: Enterprise Analyzer:

         Error(18): No License code is available for feature MWAnalyzer on host 127.0.0.1.'

How can extra information be gathered using trace and logging?

Resolution:

Sentinel RMS licensing is controlled from the CES.INI file.

To add trace/log options into the CES.INI file...

For Enterprise Analyzer 3.4

-          Trace files can be found in the same directory as the CES.INI file and are named MFCESD.log

-          Add the following line at the end of the CES.INI file

daemontracelevel=7

For Enterprise Analyzer 3.3

-          The destination of the cestrace file can be determined by the user.

-          Add the following lines to the end of the CES.INI file

tracelevel=7

tracefile=c:\\temp\\cestrace%d.txt

To activate the change in either EA 3.3 or EA 3.4, stop and restart the following services..

    Sentinel RMS License Manager

    Micro Focus CES daemon

NOTE: Tracing / logging will remain on until the extra statements in the CES.INI file are removed and the services restarted once again, to activate the changes as before.

Incident # 2610417