When a customer tries to access a mapped share drive, ViewNow Interdrive gives the above error message.
Problem:
The issue arises when ViewNow is installed in a silent mode from the command line. The license key is ignored by the installer and View Now is installed as a 30 day evaluation copy.
Resolution:
This can be resolved by entering the license key manually:
Note: You will need to restart your computer in order to complete the process.
- Go to Add/Remove Programs and search for ViewNow in the list.
- Select ViewNow Interdrive client 7.2 and click the Change button. This will bring up the setup window.
- Click Add or Remove. This will bring up the license key window.
- Enter your license key. You can click on the Validate button to check the license is valid.
- Click Next and follow the prompts, restarting the computer when prompted to do so.
You should now be able to browse the NFS folders without receiving the error message.
Incident Number: 2240013
Old KB# 14209
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