Reflection error in transimission

Hi,

Recently keep facing some disconnection in reflection for SecureIT for Windows.
I tried to look solutions and workaround for the error but end up cannot find anything related to that.

The error log:

000000118098 2019-05-10 15:11:59.117 5036 XXXX:[Warning][20094] sshd.cpp:LoginProc(5558) The client has been disconnected, we sent the following disconnect reason: SSH_DISCONNECT_PROTOCOL_ERROR, description: packet length too large (2486619118), may be decryption problem
000000118099 2019-05-10 15:11:59.117 5036 XXXX:[Info][30050] Session server 3693: Closing session server.

I try to search on this error but not much things I can get.
And this error is happening intermittent (maybe twice a month).

Anyone having this issue before and have the solution?
Can kindly advise for this? or any help?

Thanks

#Reflection
#SecureIT

tspdpsupport,

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tspdpsupport,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

These forums are peer-to-peer, best effort, volunteer run and that if your issue
is urgent or not getting a response, you might try one of the following options:

- Visit https://www.microfocus.com/support-and-services and search the knowledgebase and/or check
all the other self support options and support programs available.
- Open a service request: https://www.microfocus.com/support
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.microfocus.com)
- You might consider hiring a local partner to assist you.
https://www.partnernetprogram.com/partnerfinder/find.html

Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.microfocus.com/faq.php

Sometimes this automatic posting will alert someone that can respond.

If this is a reply to a duplicate posting or otherwise posted in error, please
ignore and accept our apologies and rest assured we will issue a stern reprimand
to our posting bot.

Good luck!

Your Micro Focus Forums Team
http://forums.microfocus.com

tspdpsupport,

We will need more of the event log and more information about the configuration to troubleshoot this issue. I suggest contacting Reflection Technical Support at support2@microfocus.com and open a Service Request.

Thanks,
Jeff