Created On:  27 September 2010

Problem:

Rumba 8.0 desktop freezes when attempting to launch Rumba from Start > All programs on a Windows XP/Windows 2003 system.

Resolution:

Microsoft .NET Framework 3.5 SP1 must be installed in order to install and run Micro Focus Rumba 8.0 software. Users will encounter this problem if .NET 3.5.1 Framework installation gets corrupted or inadvertently uninstalled. Event ID 1002 may also be reported in the event viewer under these circumstances. Perform the following steps in order to repair .NET 3.5.1 installation on Windows XP:

1.  Click the Start button > Control Panel > Programs, and highlight Microsoft .NET Framework 3.5 SP 1.
2.  Click on the Change/Remove button. This will launch Microsoft.NET Framework 3.5 SP1 setup in the maintenance mode.
3.  Select the Repair option, if not already selected, and follow the prompts.
4.  Windows installer will repair the .NET Framework 3.5.1 on the Windows XP machine. Restart the computer.  Rumba should now launch and run successfully.

Note: Please contact Micro Focus SupportLine if the problem still continues.
Incident #2476942