Hello Community,  our shop currently is using Attachmate Extra for getting to the mainframe, and we plan to migrate to Reflection v16.2 in the coming months.  I'm hoping someone out there can answer the following question(s):

question: In Attachmate Extra, under the Tools Menu, there is 'Status'  option that reveals an audit log.  Without starting a trace, is this Status audit log available in Reflection?

rookie question #2:   Our desktop engineers here reportedly set me up with an account to open tickets/cases with tech support for Reflection.  But what Microfocus sent was the url    //support.attachmate.com/mysupport.html

I do not see Reflection as a product among their choices, only Attachmate & others.   Do you open Reflection cases under Attachmate or does Reflection tech support have their own dedicated url?

thanks

Hello Michael B,

The answer to question one is that there is (unfortunately) not an equivalent to the Extra! "Status App" in Reflection Desktop 16.x.  As you noted, you must start a trace and attempt to connect in order to diagnose a connection issue. Performing a trace in Reflection Desktop

Regarding question 2: the address that you were sent should be the site you need to get help with Reflection Desktop (or Extra! for that matter.)  If you were setup by our team, you should have a login that will allow you to create and update service requests.  Have a look at KB 7021966 for help on obtaining or recovering a UserID and Password for that site.  If you still have an issue, you can always email our Front line team support2@microfocus.com or call 800-688-3270 for help or to open a Service Request with Support.

Regards,

Jeff B