Problem:

AppTrack's option 7 Current Users shows blank even though application programs are currently running and option 2 License Summary shows current users in the "in use" column.

Resolution:

The first thing to check is whether a file named "apptrack.log" exists in /var/mfaslmf and has general write permissions. The AppTrack option 7 will not work unless this file exists. The file can be empty and could be created with:

touch /var/mfaslmf/apptrack.log

If the problem still occurs even when "apptrack.log" exists in /var/mfaslmf and has general write permissions, the problem can be resolved by rebooting the machine, which re-initializes shared memory (the ASLMF system uses shared memory for license tracking, and this problem could occur when shared memory becomes corrupted).