Created On:  20 July 2012

Problem:

When trying to install a Server Express Fixpack, the user was getting the following error:
---------------------------------------------------------
|                                                         |
|        Micro Focus Self Extracting Archive              |
|                                                         |
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Extracting file 'SXFixpack51.07_03_dev.tar'
SXFixpack51.07_03_dev.tar.encr: Invalid product - please check COBDIR is set to.

Resolution:

The user was trying to install a Fixpack for Server Express v5.1 Wrap Pack 6, but what they had installed was Server Expresss v5.1 Wrap Pack 3. After the user installed Wrap Pack 6, they were then able to apply the Fixpack without errors.  When executing a file with extension .encr, it is important to first set the COBDIR environment variable pointing to the location of the correct target installation of Server Express.  The self-extracting .encr will check the COBDIR setting to be sure the user is trying to install the hotfix onto the intended version of Server Express.

Incident #2567121