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Hello,

I upgrade my PC from Windows XP to Windows 7, also I upgrade  my Net Express 5.0   to 5.1, with WrapPack #06 #07 #08,, I’ve used RETAIN to keep my License.

When the upgrades completed the product is licensed to the correct person and correct company, but Serial Number and Works Order Number not shown, they're “BLANK”.

In the License Management System Configuration the License status = Net Express Full license.

Next day I surprised the license is corrupted, I check the License Management System Configuration I found the license is not setup correctly, when I close the License Management System Configuration and I go back to Net Express I found the license is OK, and in the License Management System Configuration status = Full license.

I don’t know what causes this error and I’m afraid it may occur again, anyone can help.

Hello,

I upgrade my PC from Windows XP to Windows 7, also I upgrade  my Net Express 5.0   to 5.1, with WrapPack #06 #07 #08,, I’ve used RETAIN to keep my License.

When the upgrades completed the product is licensed to the correct person and correct company, but Serial Number and Works Order Number not shown, they're “BLANK”.

In the License Management System Configuration the License status = Net Express Full license.

Next day I surprised the license is corrupted, I check the License Management System Configuration I found the license is not setup correctly, when I close the License Management System Configuration and I go back to Net Express I found the license is OK, and in the License Management System Configuration status = Full license.

I don’t know what causes this error and I’m afraid it may occur again, anyone can help.

The Serial Number and Work Order Number are only populated if you entered them during the original product installation and these are optional fields.

If you continue to experience the license corruption you describe here please open up an incident with Customer Care and we will assist you.

Thanks.

Hello,

I upgrade my PC from Windows XP to Windows 7, also I upgrade  my Net Express 5.0   to 5.1, with WrapPack #06 #07 #08,, I’ve used RETAIN to keep my License.

When the upgrades completed the product is licensed to the correct person and correct company, but Serial Number and Works Order Number not shown, they're “BLANK”.

In the License Management System Configuration the License status = Net Express Full license.

Next day I surprised the license is corrupted, I check the License Management System Configuration I found the license is not setup correctly, when I close the License Management System Configuration and I go back to Net Express I found the license is OK, and in the License Management System Configuration status = Full license.

I don’t know what causes this error and I’m afraid it may occur again, anyone can help.

Thanks Chris for reply

really  it happened many times, I Repair the Net Express 2 times, it's unlogic but to seems to be the problem solved,, I hope so

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