Net Express intermittingly saying the license is expired

We have updated our servers to Windows 2019. In this process we had to re-add the licenses for Micro Focus Net express. We are now getting on a couple servers a error showing the license is expired. When we check the license it shows Full License. Is there something that we can change to make sure the full license sticks and does not intermittingly go away and come back? Our version is 5.116.0022.

Hello Marcus,

While there is currently no end of life statement for Net Express, Net Express is not certified on Windows 10 or versions thereafter (like Windows 2019). This is in part due to limitations of the underlying build tools and Microsoft C-runtime environment with which the product was originally developed. Updating the build tools would require wholesale changes to Net Express and the COBOL runtime system which would introduce breaking changes to COBOL applications. As such, Net Express will remain at this level of Microsoft tooling and customers requiring support for more recent versions of Windows should be considering Visual COBOL for these purposes.

The Net Express product and COBOL applications developed with it may function on new releases of Windows, but this greatly depends on the components used by the application and more importantly, 3rd party software, that is beyond our ability to control. Subtle changes in the Windows platform and 3rd party software can introduce unpredictable behaviour resulting in application failures. Micro Focus will make reasonable efforts to resolve issues reported by customers but strongly recommend the use of Visual COBOL which is fully supported on Windows 10 and above. You should speak to your Account Manager about moving from Net Express to Visual COBOL.

In the meantime, please raise a support ticket so we can have a closer look at this issue with the Net Express license. As stated above, we will try to resolve the problem. Thanks.

Regards,

Raquel

How do I setup a support case. I keep getting an error of permissions