ACTIVATION CODE PROBLEM

Hi Christos:

Sorry for the trouble. The activation server is currently down, but we expect to have it running again shortly.

In the meantime, please edit your post and remove or obfuscate your license number and serial number.

Hi Uwe,

Thank you for your reply. When do you think the problem will be solved as i have urgent matter.

We expect this to be resolved within a few hours -- it's a data center hardware issue. We do understand the urgency. Unfortunately, this is not my area of expertise, but have you tried calling supportline to see if they can issue you an activation code?

Thank you for your assistance.

I tried to send an email to your supporline to following email MFI-Supportline@opentext.com

but i received the following message 

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. If you feel that the email is suspicious, please report it using PhishAlarm.

Is this email correct? If not is there an aulternatives email address?

I would call -- try the number on this page for your country: https://www.microfocus.com/en-us/contact-support/stackb

Ok thanks.

Hi ,

The problem with the activation code did not solved yet.

Can somebody tell me please if this a problem of RMCOBOL-RUNTIME 12.06 ?  If i order the new version

the problem will be solve?

Thanks.

The licensing server hardware problem has not been fixed -- it is being worked on, but I can't give you a time. Please call supportline and they should be able to issue you a license that does not depend on the licensing server. All RM versions 8 and later are affected, but I suspect you're doing an initial installation as normally, the server being unavailable for a few days is not a problem.

Again, please call supportline on the page above.

HI Christos:

The activation server is currently running.  It may be going up and down for the next several hours as an additional problem is resolved.  I'll post again when it's up for good. 

Hi Uwe,

I just tried and still returns the error.

Christos what you can do is talk with Support or create a ticket into the support system under Licensing type and send the license veryfication info so they can return the activation code. We have done that for a customer and we are working in a similar situation for three other customers.

Regards,

Seems to be working now!

Hi Juan ( & Christos):

I did say it would be intermittent for a bit as it was still being worked on, but I think those problems have now been solved and we are taking steps to ensure this doesn't happen again. There should not be any further interruptions in service.

Sorry for the trouble.

Hi everybody

Thank you for your prompt reply and actions taken for solving the matter of activation code.

OK I have received an activation code now but when I using I received a request as follows:

PLEASE ENTER YOUR INFORMATION

USER

ORGANIZATION 

This is the first time  I received such a request.

This looks like the normal installation process, which has not changed in a very very long time. I’m pretty sure RMInstall asks this question on every install, but the actual installation will ask it too if it’s not running in silent mode.

If you answer the questions, the installation will proceed.

Hi Uwe

When I used to install the RUNTIME in the past there was the option "only for this computer"  and when I chose that option it worked well. Since this is our only option now which is the correct USER and ORGANIZATION?  

Update: Manual Activation was provided by Micro Focus/OpenText Support. That worked, thanks!

Can you give an update on the current status of the Activation server, email not sent issue?

I attempted a license activation yesterday, Nov 28, 2023.

The message indicated the activation codes were valid and an email would be sent.  No email has yet been received.
Several email addresses were used including both work and a gmail address.