Problem:

If you encounter an issue with the Relativity Data Client, Data Server, or, Data Manager, you can obtain additional information about the failure by enabling a Microsoft Windows ODBC trace.

Resolution:

You can enable the Microsoft Windows ODBC tracing facility with the following:

1. Go to the Windows control panel.

2. Double-click on Administrative Tools.

3. Double-click on Data Sources(ODBC).  If this is a 32-bit product running on 64-bit Windows, you will need to use the 32-bit ODBC Administrator (C:\\Windows\\SysWOW64\\odbcad32.exe).

4. Double-click on the Tracing tab.

5. In the Log File Path, choose where you want the log file to be created.

6. When you want to begin logging, click the button labeled: "Start Tracing Now"

You should enable tracing right before causing the error to occur.

**After the error message has occurred, turn off tracing to reduce overhead.