Created On:  15 October 2010

Problem:

Html files which are brought from previous versions of Web to Host 6.0 are not displayed/processed properly after going through the conversion process.

The following error message is displayed:

Error 1903; cannot read configuration file server

Resolution:

To resolve this issue you have to ensure that the following files are in the directory
C:\\Program Files\\Micro Focus\\NMServiceManager\\Services\\DownloadInstallproductcfg.xml:

productcfg.xml
w2hservercfg.xml

You also have to make sure that:

1. IIS is installed and the service "World Wide Web Publishing Service" is started.

2. Ensure that the installation directory of Web to Host is C:\\inetpub\\wwwroot

3. Internet Explorer Protected Mode is off.
Incident #2468717