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Hi,

We are experiencing issues with our UniVerse session, where randomly the session gets frozen and becomes unresponsive.

It's random and occurs once or twice per month, and the only solution we have is to restart UniVerse and it starts working.

Has anyone experienced this issue or is there a fix around this.

We are using Centos to host UniVerse 11.3.1 and this issue has started since November last year.

 

Below is a sample error message :

kernel: uvapi_server[9052]: segfault at 0 ip 00007f7aa5a6b586 sp 00007fff414b15e8 error 4 in libc-2.17.so[7f7aa5938000+1b6000]
kernel: uvapi_server[9045]: segfault at 0 ip 00007ff5418e0586 sp 00007ffc9b5592a8 error 4 in libc-2.17.so[7ff5417ad000+1b6000] 

Thanks,



------------------------------
Amarendra Rakesh
Business System Manager
SMC Corporation
Sydney NSW AU
------------------------------

Hi,

We are experiencing issues with our UniVerse session, where randomly the session gets frozen and becomes unresponsive.

It's random and occurs once or twice per month, and the only solution we have is to restart UniVerse and it starts working.

Has anyone experienced this issue or is there a fix around this.

We are using Centos to host UniVerse 11.3.1 and this issue has started since November last year.

 

Below is a sample error message :

kernel: uvapi_server[9052]: segfault at 0 ip 00007f7aa5a6b586 sp 00007fff414b15e8 error 4 in libc-2.17.so[7f7aa5938000+1b6000]
kernel: uvapi_server[9045]: segfault at 0 ip 00007ff5418e0586 sp 00007ffc9b5592a8 error 4 in libc-2.17.so[7ff5417ad000+1b6000] 

Thanks,



------------------------------
Amarendra Rakesh
Business System Manager
SMC Corporation
Sydney NSW AU
------------------------------

Amarendra,

The first question should be 'what changed' at the time these faults styared occurring as therein usually lies a clue. 

It's also always worth checking the later release notices online at rbc.rocketsoftware.com.

If nothing is apparent then enable full core dumos in Centos and wait for an error to generate a core file - then use a backtrace to find what was the causal error Details of obtaining a backtrace are available online.. 

Regatds

JJ



------------------------------
John Jenkins
Thame, Oxfordshire
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