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Our MSP company just started supporting a customer that is using version universe dbms 10.1.3.0 on a windows xp system access from other systems via a terminal program.   XP can print to its windows tcp printers.  Customers accounting APP is no longer able to print, I don't think print job is reaching printer. I started looking at manuals online and another article related to printing but I don't have an understanding how to verify the configuration or how the choice of printer would be made by them when they want to print out various documents versus printing checks. I included a screen shot of what I started exploring using the setptr cmd.

Glenn

Our MSP company just started supporting a customer that is using version universe dbms 10.1.3.0 on a windows xp system access from other systems via a terminal program.   XP can print to its windows tcp printers.  Customers accounting APP is no longer able to print, I don't think print job is reaching printer. I started looking at manuals online and another article related to printing but I don't have an understanding how to verify the configuration or how the choice of printer would be made by them when they want to print out various documents versus printing checks. I included a screen shot of what I started exploring using the setptr cmd.

Glenn

Hi Glenn,

Is there any indication of anything changing related to the sudden inability to print?

Are you able to see the printers from within UV with the SPOOL -LIST command? 

Note, the frist 6 SETPTR parameters are required so in order to use the AT option to set a printer name you would need a command similar to:

>SETPTR ,,,,,,AT printername

Thanks,

Neil

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