When OpenText streamlined its systems with its own technology, it not only cut costs but also improved products through internal use
When Shannon Bell stepped into the dual role of chief digital officer and chief information officer at OpenText in 2023, she inherited a sprawling network of more than 1,600 tools and platforms running across the software company. The result was mounting vendor costs and the challenge of integrating systems from across several acquired companies. Based in Waterloo, Ontario, OpenText has spent the past 35 years helping organizations around the world organize, secure, and make sense of their data. Its software is used by governments, banks, and major enterprises in 180 countries.
