This article describes an issue in which the administrative user is unable to log in to the Management Console after an upgrade.
Environment
OpenText Analytics Database Management Console version 25.3 and later
Situation
The customer upgraded the Management Console from version 12.0.4 to 25.3.0. Although the upgrade procedure appeared to complete successfully, the administrative user was unable to log in afterward.
The following message was recorded in the kconsole.log file:
events WARN - type="LOGIN_ERROR", realmId="Vertica", realmName="vertica", clientId="mc", userId="null", ipAddress="192.168.192.10", error="user_not_found", auth_method="openid-connect", auth_type="code", redirect_uri="https://192.168.192.1:5450/webui/login/oauth2/code/vertica"", code_id="xxxxx", username="uidbadmin"Cause
The internal upgrade task responsible for migrating pre-existing users was not triggered during the upgrade process. As a result, user accounts defined prior to the upgrade were not migrated.
