Human-in-the-loop (HITL) automation integrates human oversight and decision-making into automated systems, allowing humans to guide and validate the automation process.   A simple example is where a workflow pauses for an end-user to accept or reject an activity before continuing execution. One alternative to this is fully autonomous processes. However, HITL ensures business critical and compliance-sensitive actions get human oversight before they are finalized.

The growth in capability around AI is driving change in Workload Automation and is moving us closer to Human-on-the-loop (HOTL) as a steppingstone towards full autonomy which can conjure up scary analogies popularized in Sci-Fi movies. Rocket has HOTL capabilities now within AI Predictive Pulse, an AI/ML combo providing insights into job and process execution that includes fault detection, SLA protection and predictive analysis. Human automation experts confirm or decline suggestions from the AI to help train the model. We will have more on this in a future post.

In a couple of weeks, we’ll also introduce a new self-service feature, designed to empower non-technical users to engage with automation in a secure, intuitive way. It securely extends automation capabilities to business units, helpdesk agents, and beyond — without losing any IT oversight. This shift reduces the burden on IT, cuts down on routine service tickets, and helps teams focus on higher-value initiatives.

I’m interested to hear your thoughts, please share them below. 

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Paul Wade B.Sc.
Director, Product Management
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