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Missing entitlement ID

  • August 4, 2020
  • 4 replies
  • 0 views
A
  • Anonymous

Having registered for the Uniface 10 Community Edition via the website, I was able to download and install the IDE but did not receive an email containing an entitlement ID. Consequently I am unable to use it.

Can anyone help with this?

    4 replies

    Michael Taylor

    Having registered for the Uniface 10 Community Edition via the website, I was able to download and install the IDE but did not receive an email containing an entitlement ID. Consequently I am unable to use it.

    Can anyone help with this?

    Hi Glyn,

    It is unusual for the certificate to not be sent, it is normally delivered immediately. Please can you check your spam folder and if it is not there send the email address used to register to uniface.ce@uniface.com? It can then be checked and resent.

    Kind regards,

    Mike 

    M
    • Min Ren
    • New Participant
    • August 16, 2022

    Hi Glyn,

    It is unusual for the certificate to not be sent, it is normally delivered immediately. Please can you check your spam folder and if it is not there send the email address used to register to uniface.ce@uniface.com? It can then be checked and resent.

    Kind regards,

    Mike 

    Hi Mike,

    I have the same problem as Glyn, haven't received entitlement ID, therefore couldn't activate the software and unable to use it. A message "Entitlement ID: ID not found, please contact uniface.licensing@rocketsoftware.com" was included in the email from Rocketsoftware. Please refer to the uploaded photo. Would you please give me any directions for solving this problem? Thank you.


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    Min Ren
    Rocket Forum Shared Account
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    A
    • Anonymous
    • September 9, 2022
    Hi Mike,

    I have the same problem as Glyn, haven't received entitlement ID, therefore couldn't activate the software and unable to use it. A message "Entitlement ID: ID not found, please contact uniface.licensing@rocketsoftware.com" was included in the email from Rocketsoftware. Please refer to the uploaded photo. Would you please give me any directions for solving this problem? Thank you.


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    Min Ren
    Rocket Forum Shared Account
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    Hi!

    I have the same problem. Any solution?

    Thanks

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    Paulo Gelhardt
    Rocket Forum Shared Account
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    Michael Taylor
    Hi!

    I have the same problem. Any solution?

    Thanks

    ------------------------------
    Paulo Gelhardt
    Rocket Forum Shared Account
    ------------------------------
    Hi Paulo,

    I have looked up your id and sent it to the registered email address.

    Kind regards,
    Mike

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    Michael Taylor
    Rocket Internal - All Brands
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