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Question

Not Receiving Community Edition Download Email

  • September 30, 2026
  • 3 replies
  • 24 views

Allayah Simmons

Hello,

I submitted the request form for Rocket Uniface Community Edition, but I have not received the email containing the download link and installation instructions.

Has anyone experienced this before, or is there another step required after submitting the request? I'd like to confirm that my request was received and understand how to obtain the software.

Thank you for any assistance.

3 replies

Juliano Anoar Haoach Garcia
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Good afternoon Allayah,

Yes, you register using a business email address; Hotmail or Gmail addresses are not accepted. You will receive a welcome email, and after about 10 minutes, you will receive your entitlement ID.


Allayah Simmons
  • Author
  • New Participant
  • September 30, 2026

Hi, I used my business email address. I received the welcome email, but I have not received an email with the entitlement ID.


Juliano Anoar Haoach Garcia
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I’ve actually done this over 100 times—since we conduct Uniface training—and we’ve never had any complaints about it. Could the email have gone to spam or something like that?