Rocket Host Access

A user is unable to connect, and sees a message like any of the following in their client debug log: Hostkey <fingerprint>: length is smaller than minimum allowed length (256 < 1024)Hostkey <fingerprint>: length is smaller than minimum allowed length (384 < 1024)Hostkey <fingerprint>: length is smaller than minimum allowed length (521 < 1024) Full article: https://portal.microfocus.com/s/article/KM000015751#Reflection

I have just installed Reflection on a Windows server but cannot open the Reflections Workspace due to an error relating to "Attachmate.emulation.frame not working" Can some please assist as to why this is happening? #Reflection

This knowledge article outlines steps to troubleshoot problems when pool sessions don't connect or stay connected to the host system when using Verastream Host Integrator (VHI). Full article: https://portal.microfocus.com/s/article/KM000016262#SupportTips/KnowledgeDocs#Ver

In order for Reflection for the Web Sessions to report to the MSS Metering service it must be enabled in the session configuration under the Administration menu option / Metering Setup. Full article: https://portal.microfocus.com/s/article/KM000016354#SupportTips/KnowledgeDocs

This article describes how to suppress or disable the Reflection splash screen from displaying when starting a session or layout. Full article: https://portal.microfocus.com/s/article/KM000016499#Reflection#SupportTips/KnowledgeDocs

This technical article describes an issue where an AS/400 file transfer may fail with the message "Record length of input file record exceeds host file record length. Stopping transfer". Full article: https://portal.microfocus.com/s/article/KM000016463#Extra!#SupportTips/Knowledge

This technical article describes a problem where the error "Unexpected parameter: Files" can occur when the Reflection Workspace is launched with "Run as administrator". Full article: https://portal.microfocus.com/s/article/KM000016550#Reflection#SupportTips/KnowledgeDocs

Getting the following error; "Host: <hostname> An error occurred  in communications Reflection SSL/TLS could not establish an encrypted connection" when attempting a host mainframe connection over a VPN (Virtual Private Network). In this particular situation, the cause of the issue was that the VPN Firewall was doing SSL encryption of all the inbound traffic from the client workstation. This was affecting applications like Reflection Desktop.  During the TLS Handshake, the VPN Firewall  was presenting the VPN Firewall certificate where Reflection Desktop  was expecting the host mainframe certificate for further validation. Since the wrong certificate was presented, the TLS Handshake was terminated as this point, which in turn caused the error to occur in the Reflection Desktop software.

Steps to update from an Evaluation to a Licensed version of Rumba+ Desktop software. Full article: https://portal.microfocus.com/s/article/KM000016537#Rumba#SupportTips/KnowledgeDocs

This technical article describes an issue when a user logs into Host Access for the Cloud (HACloud) and is presented with an Available Sessions list. They pick a session to load from the list. After a period of time, the user tries to open a new session, but the session list is empty with the message "No Host Access for the Cloud sessions have been assigned to you". Full article: https://portal.microfocus.com/s/article/KM000016084#SupportTips/KnowledgeDocs

When saving the LDAP / Active Directory connection configuration a message displays of "Test Connection Failed". A secondary message also displays: "There was a problem processing your request. Check the following: certEncodingError com.wrq.fipsmodule.resources.Resources". Full article: https://portal.microfocus.com/s/article/KM000015789#Reflection

While trying to do the RUMBA as400 file transfer its giving below error " Communication link failure. APPC Primary RC = Comm-Subsystem-Not_Loaded#Rumba

This article answers if users that don’t have Rumba+ Desktop installed on their machines can run AS/400 remotely from another desktop. Full article: https://portal.microfocus.com/s/article/KM000015987#Rumba#SupportTips/KnowledgeDocs

The operating system for Host Access Management and Security Server (MSS) was upgraded from Microsoft Server 2012 R2 to 2019. Once the upgrade was completed the MSS server would no longer start. Full article: https://portal.microfocus.com/s/article/KM000015806#HostAccessfortheCloud

In the sessionserver.log file from the Host Access for the Cloud Session Server a SEVERE message can display the following message- "SEVERE No UserPrincipal - aborting" Full article: https://portal.microfocus.com/s/article/KM000014716#HostAccessfortheCloud

When making a host connection with Reflection for the Web you may run into a host name mismatch. This is where the common name or subject alternative name in the host certificate does not match the name that is configured for the host in the session connection properties. Full article: https://portal.microfocus.com/s/article/KM000014603#Reflection

The Windows Domain name has an illegal character of an underscore and the MSS Adminconsole UI will not allow the configuration to be saved with the illegal character. Full article: https://portal.microfocus.com/s/article/KM000015276#HostAccessfortheCloud#SupportTips/KnowledgeDocs

Custom install packages installed a copy of Reflection for Unix and Open VMS 14.1.5 and at a later time Reflection for IBM 14.1.1 onto the same machine.  When Reflection for Unix and Open VMS was run (r2win.exe), it displayed an error that the Ordinal was not found and exited. Full article: https://portal.microfocus.com/s/article/KM000015790#SupportTips/KnowledgeDocs

I would like to program my mouse wheel to use PF7/PF8 so that I can scroll up and down through a TSO dataset using just the mouse. Currently using Rumba+ for Desktop, v10.1#Rumba

This technical article describes how the "Move Cursor After Paste" setting functions in Rumba + Desktop. Full article: https://portal.microfocus.com/s/article/KM000014059

This technical articles describes a situation where the Rumba+ Desktop 3270 session will randomly disconnect and then fail to reconnect.  Users are right-clicking on the display to reconnect and every so often the connect window flashes quickly and disappears, but host session is not connected. Full article: https://portal.microfocus.com/s/article/KM000014544

The Intermediate Certificate(s) are dynamically added to Intermediate Certification Authorities store when a successful secure TLS host connection is established with Reflection Desktop. Full article: https://portal.microfocus.com/s/article/KM000015324

This technical article describes the situation where the Rumba+ Desktop Macro Tools do not recognize macro files with the older .mac file extension. Full article: https://portal.microfocus.com/s/article/KM000014623

This article describes how to resolve an issue where hitting the ENTER key approximately 2-3 times on a host screen is causing Rumba+ Desktop version 10.1 to crash. Full article: https://portal.microfocus.com/s/article/KM000014593

Attempting to establish a secure 3270 host connection with TLS. When launching the connection attempt it may appear to stall then the message "Host <name> a timeout occurred during call to transport code" may appear. Full article: https://portal.microfocus.com/s/article/KM000015436