Rocket® Zena™ and Rocket® Enterprise Orchestrator™

When creating a new task or process, we create them in Zena Dev and then import them to Zena Prod. In the new process, the "Select Default Agent" list includes all agents from both Zena Prod and Zena Dev environments. However, when creating a new task in the Zena Dev Web Client, the list only displays agents available in the Zena Dev environment. How can we configure the list to include agents from both Prod and Dev environments?  Thanks.The first picture is the Select Agent list for new Task.  There is no zena-p-agent listed.  The second picture is the Select Agent list for new Process.  It includes zena-p-agent.   

In the Windows Client, disabled processes are clearly distinguished by being grayed out, making it easy to identify their status at a glance. However, the Web Client lacks this visual differentiation-both enabled and disabled processes appear identical, creating confusion for users who cannot easily determine which processes are active.  See picture below. Request: Is there a way to implement visual indicators in the Web Client (similar to the graying effect in Windows Client) so users can easily distinguish between enabled and disabled processes?  Thanks. ------------------------------Vina NguyenUniversity of California, IrvineIrvine CA US------------------------------

Could you please let me know if we are able to call IDMC Taskflows through AEO Zena?  We have new integrations being built in IDMC in the future and wanted to know if there was a way to trigger these. IDMC Taskflows refers to Taskflows in Informatica Intelligent Data Management Cloud (IDMC), which is Informatica's cloud-based data management platform.------------------------------Vina NguyenUniversity of California, IrvineIrvine CA US------------------------------

We are thrilled to invite you to our upcoming webinar featuring the latest release of Rocket® Zena and Rocket® Enterprise Orchestrator 4.5.1! 🗓️ Date: June 25th ⏰ Time: 11-12 AM ET 📍 Register: Click here to save your spot! What to Expect: An overview of key updates in version 4.5.1 and how they can benefit you. A live demo showcasing exciting new functionalities. Interactive Q&A with our experts – bring your questions! If you can't join us live, no worries! Register and we'll make sure you receive the recording straight to your inbox. Don't miss this opportunity to stay ahead with the latest from Rocket Software! We look forward to seeing you there.------------------------------Martyna UleviciuteCustomer Community Managermuleviciute@rocketsoftware.com------------------------------

Hi, In Window Client, Zena has option to send the Process Item Output to notepad (see attachment).  Does Web Client have the same option?  If it has, can you help me to find it?   Another note...from Window Client we can get to Zena User's Guide (see attachment); however, in Web Client we could not.  Is it possible that you can give us that option?  Thanks.

When I use Import to move my updates from Zena Dev to Zena Prod, I got so many extra updates from Calendars since it was updated often.  How do I exclude the extra updates from Calendars folder?  

If you're curious about how agent volume impacts your workload performance, check out @Jonathan Arambula's blog post where discusses why monitoring agent volume —the number of tasks completed by each agent—is crucial for keeping your workflows running efficiently as your business grows. The blog covers: Why agent volume matters for stability and fault tolerance How to quickly identify and resolve bottlenecks Detailed instructions for viewing agent volume reports in Zena and Enterprise Orchestrator This is a great tips if you're troubleshooting slow processing or planning to scale your automation. If you have any additional questions or comments, please drop them below!------------------------------Olivia SultanovSolution Marketing ManagerRocket Forum Shared Account------------------------------

Understanding agent volume – or the number of tasks completed by each agent – is critical for maintaining system performance and stability. If you notice that processing times are longer than usual, it may be a sign that your agent volume needs attention. Regularly monitoring agent volume allows you to identify potential bottlenecks and optimize how jobs are assigned, making the most of your resources and ensuring your workflows continue to run smoothly as your business grows. So why does agent volume matter? Managing agent volume is critical because as your business grows, the number of workflows increases. Distributing jobs across a larger agent pool prevents bottlenecks and ensures workloads run on time. Also, if one node fails, other agents can pick up pending tasks, which minimize disruption. How to check agent volume in Zena and Enterprise Orchestrator To view the agent volume report: Navigate to Operations in the main menu. Under System Reports Click on Agents. Right-Click Se

The Zena window client can sort processes by status color (red for failed, orange for hold, green for active, blue for completed). We'd like the Zena web client's operations tab to have the same sorting capability. This would help operators quickly identify problems. The current alphabetical sorting is not practical for this purpose.  Below is the current sort for zena web client. 

Hello there! As June wraps up, we're excited to share what's been happening here in the Rocket® Zena™ and Rocket® Enterprise Orchestrator™ sub-forum. Our community continues to grow, now reaching 56 members-thank you all for being a part of our journey and making this space so valuable! 🌟 Community Highlights Customer Highlight – BrasilCap Check out how BrasilCap leverages our products to drive innovation and improve operations. Read the full spotlight here What is Human-in-the-Loop Automation? Add your perspective here 📢 Webinar TODAY We're thrilled to invite you to an exclusive webinar on the latest release: Rocket® Zena™ and Rocket® Enterprise Orchestrator™ 4.5.1. Time: 11:00–12:00 ET Join our experts for: Key updates in 4.5.1 and how they can help you A demo of new features Q&A-bring your questions! Can't attend live? Register anyway! We'll send out a recording so you can watch at your convenience. Register here! 🙏 Thank You for Your Engagement! Thank you to everyone wh

Rocket Zena and Enterprise Orchestrator introduces new the new self-service automation add-on, a streamlined interface designed to empower non-technical users to engage with automation in a secure, intuitive way. This update also comes with several improvements designed to make automation easier to use across different and complex IT environments. Whether you’re an IT Ops pro or a citizen automator, 4.5.1 marks a milestone in maximizing the value of automation through broader accessibility. What is Self-Service Automation? For central IT teams, self-service automation securely extends automation capabilities to business units, helpdesk agents, and beyond –  without giving up IT oversight. This shift reduces the burden on IT, cuts down on routine service tickets, and helps teams focus on higher-value initiatives. New Integrations Available Cloud Integrations: Now all customers can easily define the following tasks/monitors at no additional cost. Amazon EventBridge®, Amazon® SQS

If you haven't explored it yet, learn.rocketsoftware.com is a great learning environment for all things Rocket—a space where you can grow your knowledge, challenge yourself, and move at your own pace. You’ll find carefully crafted learning modules designed to help you build and refine fundamental skills, or dive into advanced topics. You can also explore the other products Rocket offers—you might find something new and interesting. Jump in Any Time: It's easy to get started; just pick the module that matches your goals and jump in. Self-paced Learning: Follow along at your own speed. Centralized Documentation: All documentation lives here, too. The team constantly adds new content and resources! Start learning today------------------------------Martyna UleviciuteCustomer Community Managermuleviciute@rocketsoftware.com------------------------------

We’re excited to invite you to our live webinar focused on Rocket® Zena™ and Rocket® Enterprise Orchestrator™ 4.5.1. 📅 June 25, 10 a.m.-11 a.m. EST 📍 Register here Here’s  a glimpse of what we’ll cover: Rocket® Self-Service Automation Add-On. AWS® and Azure® Tasks. SAP® S/4 Hana Cloud Job Service Integration Improvements. Please look forward to a live demo of new functionalities and a live Q&A – bring your questions! Speakers: Paul Wade, Product Management Director David Young, Senior Manager, Software Engineering Olivia Sultanov, Solution and Customer Marketing Manager Make sure to register here! ------------------------------Martyna UleviciuteCustomer Community Managermuleviciute@rocketsoftware.com------------------------------

Challenge – Before Zena Before implementing Rocket® Zena, Brasilcap’s IT ecosystem was becoming increasingly complex. The IT team was struggling to keep up with the company’s workloads, especially since so much was executed manually. Brasilcap’s IT operators had to perform screen-to-screen access and execute business processes manually, none of which could run concurrently. Brasilcap wanted to automate critical workflows, improve control, bolster security, reduce errors and increase visibility into production processes. Solution – After Zena Through Rocket Zena, Brasilcap operators gained complete visibility into production level processes, empowering them to identify opportunities to further reduce operational risk. Read more here ------------------------------Olivia SultanovSolution Marketing ManagerRocket Forum Shared Account------------------------------

We're winding down another month, and what a May it's been! Here's your official rap-up-a quick look at what's happening, what's new, and what's coming soon for all things Rocket® Zena™ and Rocket® Enterprise Orchestrator™. COMMUNITY GROWTH We hit 52 members strong! New faces are always welcome-invite your colleagues, and let's keep building this powerhouse community together. IN CASE YOU MISSED IT: MAY'S POSTS Paul Wade, Product Management Director shared some knowledge about Human-in-the-Loop Automation. Olivia Sultanov, Product Marketer went in-depth with: Answering Your Questions about AI in Workload Automation. RESTful API Docs. Browse recent threads for more details, and don't forget to add your thoughts! WHAT'S NEXT: UPCOMING WEBINAR! Save the date: On June 25th, we're hosting a live Webinar for Rocket® Zena™ and Rocket® Enterprise Orchestrator™ 4.5.1! Topics we will cover: Rocket® Self-Service Automation Add-On. AWS® and Azure® tasks. SAP® S/4 Hana Cloud Job Servic

Human-in-the-loop (HITL) automation integrates human oversight and decision-making into automated systems, allowing humans to guide and validate the automation process.   A simple example is where a workflow pauses for an end-user to accept or reject an activity before continuing execution. One alternative to this is fully autonomous processes. However, HITL ensures business critical and compliance-sensitive actions get human oversight before they are finalized. The growth in capability around AI is driving change in Workload Automation and is moving us closer to Human-on-the-loop (HOTL) as a steppingstone towards full autonomy which can conjure up scary analogies popularized in Sci-Fi movies. Rocket has HOTL capabilities now within AI Predictive Pulse, an AI/ML combo providing insights into job and process execution that includes fault detection, SLA protection and predictive analysis. Human automation experts confirm or decline suggestions from the AI to help train the model. We will

Here are some frequently asked questions we receive often about AI Predictive Pulse – our AI Insights engine in Zena, Zeke, and Enterprise Orchestrator products.  Can you integrate with Tidal, Control-M or IBM TWS? Yes, we know our customers have different schedulers and we want to make sure you have visibility across your entire ecosystem. AI Predictive Pulse can provide a holistic view across a broad range of workload automation tools including  Zeke/Zena/Control-M, Autosys, IBM TWS, ROBOT (IBM i) and many more. Think if it as a heterogeneous enterprise view of all your jobs. How do we manage access to AI? This is a cloud-based managed service, so it’s not the same login that you use for Zeke/Zena but it’s a private and secure. You manage access. Where is the data for AI Predictive Pulse stored? This is a SaaS service but there is also a local on-prem database that  stores all the info in the DB. It is a single instance per customer so there’s no data sharing. The only

We value your feedback! 📝 Share your experience with Zena and/or Enterprise Orchestrator on Gartner Peer Insights and help shape the future of our products. If your review is approved, you’ll be eligible for a $25 gift card ✅ Reviews are anonymous ✅ Business email required ✅ Don’t have an account? Creating one is quick and free! Submit a review for Zena  Submit a review for Enterprise Orchestrator------------------------------Olivia SultanovSolution Marketing ManagerRocket Forum Shared Account------------------------------

I'm in a situation where I am looking to use the Zena Flow construct, i.e.   I've never used it before and am trying to figure out how it works. The scenario is that in a previous task, I procure a variable, [TASK.VARIABLE.gl_parse] which is passed on to subsequent tasks.  I then want to call certain tasks that call certain APIs in the subsequent tasks, depending on the value in [TASK.VARIABLE.gl_parse]. I believe the Flow Construct would be the route to go here.  But what would the coding look like?  I gather it is in the Value section of the Flow Construct: But how would it work here?  I'm thinking check the value of [TASK.VARIABLE.gl_parse], and then would need to call the corresponding API task.  But how would that work exactly?  Assume there are REST Web Services defined, and they are to be called depending on the value stored in [TASK.VARIABLE.gl_parse]. ------------------------------Scott LackeyRocket Software Forum Member------------------------------

Rocket Zena and Enterprise Orchestrator (EO) has a RESTful API interface that allows you to interact with the system programmatically. This means you can integrate Zena and EO with other applications, automate tasks, and access data in a flexible and efficient way. If you’re looking for RESTful API documentation, login to your Zena or Enterprise Orchestrator instance, in the top right-hand corner you’ll see the menu option (as shown below) If there’s any out-of-the-box integrations you’d like to see in the future, comment them below.------------------------------Olivia SultanovSolution Marketing ManagerRocket Forum Shared Account------------------------------

We've had a colorful April so far. I'm happy to share some of the highlights! We're growing With each month, new members keep joining the sub-forum. We've grown into a community of 46! When it comes to numbers... Rocket Software just celebrated its 35th anniversary! It's been a great journey of innovation and IT modernization. Learn more about our milestone here. We hosted a Zeke webinar We went live with What’s New in Zeke Web 1.1.6? webinar for Zeke customers. If you happen to be interested, feel free to watch it here on demand. To follow up, we'll be hosting an Ask Me Anything session on the Zeke sub-forum on May 29 (Thursday), 10-11 a.m. EST. If you use Zeke as well, or are interested in expanding the product portfolio you use, please feel free to join in and post your questions. For more about the AMA session, click here. Thank you for being a valuable part of our community!------------------------------Martyna UleviciuteCustomer Community Managermule

Instead of running tasks every half hour to check for files, Director Monitor automates the process for you. It detects when a file appears in a specific directory and ensures it’s triaged to the right process based on your needs. Did you know you can add multiple source paths to the source path field by using a comma-separated list of fully qualified paths? If you need to monitor a specific file across multiple locations, you can include all the paths in a single line. This means one directory monitor can check multiple folders simultaneously. For example, you can use one source path line to monitor files in both folder A and folder B. The file monitor will then automatically search both locations for files 1, 2, 3, and 4, saving you the trouble of manually checking each folder separately. Here’s how it works across retail and banking industries: Retail: Most retailers have a file listing what was sold. Director Monitor moves it to a directory for processing, helping you track sales

Hi all, I hope your week has been going well! I just wanted to pop in and make sure all of your questions are addressed: Do you have any unresolved questions about using the forum? Do you need any guidance or advice on using this platform to your best advantage? Feel free to reach out here in the comments or via direct message. Cheers!------------------------------Martyna UleviciuteCustomer Community Managermuleviciute@rocketsoftware.com------------------------------

If you’re troubleshooting an application in Zena or Enterprise Orchestrator, you need to check the status of a specific job flow and keep an eye on the overall system health. Without tabs, you’d be switching between different windows or views, losing your train of thought and wasting precious time. Here’s a quick post on how to open multiple tabs in Zena and Enterprise Orchestrator’s UI so you never have to lose your train of thought again. With multiple tabs, you have the option to rearrange tabs. As shown in the diagram below, you have the option to close tabs, close other tabs, or close all tabs. This capability is available in operations and authoring pane. ------------------------------Olivia SultanovSolution Marketing ManagerRocket Forum Shared Account------------------------------

Custom Dashboards provider users with a personalized and efficient way to monitor systems. Here’s a quick breakdown of what they are and why they’re useful: What are Custom Dashboards? Custom dashboards allow you to create tailored views of the most relevant information for your specific needs and responsibilities. Instead of being stuck with a pre-defined layout, you can choose the data and visualizations that matter most to you. Data Visualization: You can add various widgets to your dashboard to display data in different formats such as charts, graphics, tables, and gauges. This makes it easier to understand complex information at a glance. Real-time Monitoring: Many widgets update in real-time, giving you up-to-the-minute insights into the performance and status of your system. This helps you identify and address issues quickly. Read more about custom dashboards here ------------------------------Olivia SultanovSolution Marketing ManagerRocket Forum Shared Account-----------------